Marina Ochoa
Lafayette
Summary
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler
Maine General Hospital
Augusta, ME
08.2025 - 03.2026
- Identify High-Value Responsibility Gaps
- **Patient Coordination**: Overseeing the scheduling of surgical appointments and coordinating with surgical teams to ensure readiness.
- **Insurance Verification**: Conducting thorough verification of insurance coverage specific to surgical procedures, ensuring compliance with hospital policies.
- **Preoperative Communication**: Communicating preoperative instructions clearly to patients and families to prepare them for surgery.
Financial Intake Specialist
LHC Group
Lafayette, LA
11.2022 - 06.2025
- Managed and organized client demographic data, insurance payment records, and referral information to optimize service delivery.
- Developed and maintained relationships with community organizations and agencies.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Coordinated with contracting department to resolve payer issues.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Developed and maintained productive working relationships with healthcare providers.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Evaluated clinical criteria to ensure compliance with pre-authorization requirements for service approvals.
- Verified eligibility and compliance with authorization requirements for service providers.
Intake Specialist
VIEMED
Lafayette, LA
11.2021 - 10.2022
- Managed electronic health records, maintaining confidentiality while updating patient demographics and clinical information diligently.
- Developed strong relationships with community organizations to enhance patient access to vital healthcare resources efficiently.
- Analyzed medical histories to determine appropriate care pathways, optimizing patient outcomes through informed decision-making.
- Coordinated patient intake processes, verifying insurance eligibility and collecting necessary documentation for seamless onboarding.
- Maintained an organized patient flow system during high-volume periods, prioritizing urgent cases effectively to minimize wait times.
- Gathered comprehensive medical histories from patients, enhancing the accuracy of diagnoses and treatment plans.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
Patient access
Ochsner lafayette general
Lafayette, LA
02.2021 - 11.2021
- Managed incoming calls, directing inquiries to appropriate departments for timely assistance and resolution.
- Updated electronic health records meticulously to maintain compliance with confidentiality standards and accuracy requirements.
- Analyzed patient data to ensure eligibility for services while adhering to regulatory guidelines and policies.
- Communicated effectively with healthcare providers and patients regarding registration status and necessary documentation needs.
- Maintained a welcoming environment in the emergency department by providing compassionate support to patients upon arrival.
- Demonstrated adaptability by quickly learning new software systems and technologies to maintain efficiency in an ever-changing healthcare environment.
- Maintained confidentiality of sensitive patient information during phone interactions, adhering to all privacy regulations.
- Provided consistent support to staff by announcing codes and critical alerts throughout the facility efficiently.
- Trained new team members on phone protocols and customer service standards for optimal performance.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
Customer Service Representative
Bellard’s Family Pharmacy
Eunice, LA
02.2020 - 02.2021
- Managed patient records with accuracy, ensuring compliance with confidentiality regulations and industry standards.
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
Front Desk Clerk
Branch elementary
Rayne, LA
08.2015 - 08.2019
- Provided exemplary service to students, staff, and visitors.
- Cleaned and sanitized surfaces, tools, and equipment.
- Received and stored incoming supplies according to procedures.
- Tracked meal purchases daily and accepted payments at cash register.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Beauty Advisor
Ulta Beauty - Benefit Cosmetics
Lafayette, LA
01.2014 - 12.2014
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Analyzed customer skin to assess unique conditions and skin type.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Processed payments by entering sales in register.
- Met or exceeded sales goals on regular basis.
- Cultivated productive and positive relationships with customers built on loyalty and service.
- Maintained counter and display areas in clean and neat fashion.
- Arranged merchandise to present visually appealing displays that drive sales.
- Operated cash register and credit card machine to receive payments daily.
Education
High School Diploma -
Beau Chene High School
Arnaudville, LA05.2013
Skills
- Medical office experience
- Documentation review
- Insurance verification
- Organizational Skills
- Time Management
- Schedule coordination
- Insurance pre-certifications
- Critical thinking skills
- Appointment scheduling
- Multi-line phone operations
Timeline
Surgery Scheduler
Maine General Hospital
08.2025 - 03.2026
Financial Intake Specialist
LHC Group
11.2022 - 06.2025
Intake Specialist
VIEMED
11.2021 - 10.2022
Patient access
Ochsner lafayette general
02.2021 - 11.2021
Customer Service Representative
Bellard’s Family Pharmacy
02.2020 - 02.2021
Front Desk Clerk
Branch elementary
08.2015 - 08.2019
Beauty Advisor
Ulta Beauty - Benefit Cosmetics
01.2014 - 12.2014
High School Diploma -
Beau Chene High School