Marina Poldmae
Bloomington,IN
Summary
Dynamic professional specializing in problem resolution and visual merchandising. Demonstrated success in enhancing customer loyalty and satisfaction through effective communication and service excellence. Strong ability to analyze customer needs and apply creative skills that drive results.
Overview
4
4
years of professional experience
Work History
Lollapalooza Artist Merchandise
Madd Merch
Chicago, Illinois
08.2025 - Current
- Engaged with customers to understand preferences and gather feedback on designs.
- Addressed client concerns and worked together to achieve mutually beneficial outcomes.
- Promoted service excellence throughout retail transactions to foster customer loyalty and satisfaction.
- Managed the visual presentation of merchandise in retail stores within the district.
- Managed daily operations of retail store, including opening and closing procedures.
Boardwalk Rock Artist Merchandise
Madd Merch
Ocean City, MD
06.2025 - Current
- Nurtured relationships with artists and other internal partners to create positive rapport for future projects.
- Fostered productive, professional working relationships with fellow craftspeople, vendors and media representatives.
- Participated in professional development opportunities to enhance artistic and business skills.
- Maintained an organized studio space, ensuring a conducive environment for artistic creation.
Restaurant Server, Kitchen Expo, Hostess
Ryleigh's Oyster
Timonium, MD
10.2022 - 06.2024
- Maintained knowledge of menu items and daily specials for effective recommendations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on service standards and restaurant procedures.
- Resolved customer complaints promptly to ensure satisfaction during dining experiences.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Cashier, Food Runner, Busser
Neo Pizza + Taphouse
Towson, Maryland
01.2022 - 06.2023
- Conducted inventory checks to monitor stock levels of supplies and ingredients.
- Provided friendly service, creating a welcoming atmosphere for patrons.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
Bachelor of Science - Arts Management
Indiana University, Bloomington
Bloomington, Indiana, IN05-2028
Skills
- Problem resolution
- Visual merchandising
- Inventory management
- Marketing and promotion
- Teamwork and cooperation
- Flexibility and adaptability
- Creative design solutions
- Team collaboration
Languages
Estonian
Professional
Timeline
Lollapalooza Artist Merchandise
Madd Merch
08.2025 - Current
Boardwalk Rock Artist Merchandise
Madd Merch
06.2025 - Current
Restaurant Server, Kitchen Expo, Hostess
Ryleigh's Oyster
10.2022 - 06.2024
Cashier, Food Runner, Busser
Neo Pizza + Taphouse
01.2022 - 06.2023
Bachelor of Science - Arts Management
Indiana University, Bloomington