Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Marina Ramirez

Scottsdale,AZ

Summary

Proven leader at Spinato's Pizzeria, adept in personalized instruction and program development. Excelled in staff development, boosting productivity through effective training and mentoring. Skilled in organizational leadership and software expertise, significantly enhancing operational efficiency and staff performance. Demonstrated success in fostering strong customer relationships and improving service delivery. Proven history of interning in the non-profit sector with experience in mentoring and teaching children.

Overview

6
6
years of professional experience

Work History

Server

Spinato's Pizzeria
08.2018 - Current
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Shared knowledge of menu items, flavors and appropriate alternative options, enabling customers to make personal decisions based on taste, interest and food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Certified Trainer

Spinato's Pizzeria
01.2021 - 05.2024
  • Adhered to company meetings and deadline-oriented training schedule.
  • Trained and mentored new personnel hired to fulfill various roles such as hosts and cashiers, resulting in stronger staff development and increased productivity.
  • Participated in planning and implementing in-person instruction accounting for individual strengths and final objectives.
  • Monitored participant workflow and behaviors throughout training process.
  • Identified and recommended staff for key positions and departments.
  • Participated in training new hosts and cashiers for two new locations: Scottsdale and Gilbert.

Education

Bachelor's of Arts in Education - Organizational Leadership

Arizona State University
Tempe, United States
05.2024

Skills

  • Improvement plans
  • Personalized Instruction
  • Personalized assessments
  • Training and mentoring
  • Program Development and Implementation
  • Project-based learning
  • Student Motivation
  • Student Interaction
  • Organizational leadership skills
  • Team Collaboration
  • Proficient in Microsoft Office such as Excel, Word and PowerPoint

Accomplishments

  • Used Slack to develop an online mentor support group for internship at Future For KIDS.

Timeline

Certified Trainer

Spinato's Pizzeria
01.2021 - 05.2024

Server

Spinato's Pizzeria
08.2018 - Current

Bachelor's of Arts in Education - Organizational Leadership

Arizona State University

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Marina Ramirez