LyAnne LaSalde
El Paso ,TX
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Overview
5
5
years of professional experience
Work History
Server
The District
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Social Media Monerator
Teleperformance
05.2022 - 10.2022
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Suggested and implemented new features to develop brand awareness.
- Created and implemented systems and processes for monitoring media coverage.
- Taught in-house employees strategies for successful internal and external communications.
- Collaborated with team members to develop creative campaigns for social media platforms.
Server
LL Hospitality
12.2020 - 04.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Manager on Duty
Profe Cantina
12.2018 - 09.2020
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Distribute Paychecks
- Supervised team of 10 Bartenders and helped to resolve issues arising during shifts.
- Recorded inventory sales into organization's weekly income report.
Education
No Degree - Master of Business Administration
El Paso Community College ( EPCC)
El Paso Tx Skills
- Customer Relationship Management
- Preventive Maintenance
- Order Accuracy and Delivery
- Maintaining Clean Work Areas
- Conflict and Complaint Resolution
- Guest Satisfaction
- Specials Promotion and Upselling
- Team Player
- Transactions and Cash Handling
- POS Transactions
- Improvement Plans
- Financial Transactions
Accomplishments
Miss El Paso 1st Runner up 2021
- Multiple Communication Coaching by a recognized Agency Kelly Sargeant
Casa Volunteer 2023
- I am a Court Appointed Special Advocate volunteer who works with abused neglected children in the court system. I speak up for the best interests of youth in foster care and provide stable presence in their lives. This will help give a child self-confidence and build resiliency.
Timeline
Server
The District
01.2023 - Current
Social Media Monerator
Teleperformance
05.2022 - 10.2022
Server
LL Hospitality
12.2020 - 04.2022
Manager on Duty
Profe Cantina
12.2018 - 09.2020
No Degree - Master of Business Administration
El Paso Community College ( EPCC)
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