Marina Salcedo
Bentonville,AR
Summary
Serviced advisor with extensive experience in customer service and product upselling. Proven track record in managing teams of service advisors and porters to enhance operational efficiency. Strong ability to drive sales and improve customer satisfaction through effective communication and problem-solving skills. Consistently achieved high RO counts and hours per RO, maintaining excellent CSI scores.
Overview
3
3
years of professional experience
Work History
Service Advisor
Genesis Of Ontario
Ontario, CA
04.2024 - 08.2025
- Assisted the service manager by managing daily requirements.
- Managed service advisors and service porters.
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Communicated service recommendations to customers based on vehicle inspections.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed loaner vehicle fleet.
Service Advisor
Mercedes Benz of Riverside
Riverside, CA
12.2022 - 02.2024
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Provided detailed information on service options and pricing to clients.
- Collaborated with technicians to ensure accurate service recommendations.
- Addressed customer concerns and resolved issues in a timely manner.
- Promptly responded to customer inquiries via phone, email or in person.
Service Advisor
Subrau Of Ontario
Ontario, California
06.2022 - 12.2022
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Followed up with existing customers regarding past services performed on their vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Upsold additional products or services when appropriate.
Education
High School Diploma -
Western Christian
Chino Hills06-2020
Skills
- Customer relationship management
- Repair estimation
- Service scheduling
- Team leadership
- Time management
- Effective communication
- Sales techniques
- Customer service
- Loaner vehicle management
- Performance evaluations
Timeline
Service Advisor
Genesis Of Ontario
04.2024 - 08.2025
Service Advisor
Mercedes Benz of Riverside
12.2022 - 02.2024
Service Advisor
Subrau Of Ontario
06.2022 - 12.2022
High School Diploma -
Western Christian
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