Marina Stemple
St. Petersburg,FL
Summary
Proven to excel in high-pressure environments, I leveraged my hospitality service expertise and exceptional customer service skills at Black Rock Bar And Grill, ensuring seamless service by adeptly managing multiple tables and utilizing sales techniques to enhance guest experiences. My strong work ethic and memory retention contributed to consistently positive feedback and increased sales.
Overview
10
10
years of professional experience
Work History
Server
Black Rock Bar And Grill
Beavercreek, OH
05.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Trainer
Roosters Bar & Grill
Xenia, OH
02.2018 - 08.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Catering Server
Atheletes in Action
Xenia, OH
04.2014 - 08.2016
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Education
General Studies - Horse Husbandry And Equine Science
Greene County Career Center
Xenia, OH05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Hospitality service expertise
- Professional Appearance
- Sales Techniques
- Sales expertise
- Excellent customer service
Languages
Russian
Native or Bilingual
Timeline
Server
Black Rock Bar And Grill
05.2021 - 08.2024
Server Trainer
Roosters Bar & Grill
02.2018 - 08.2020
Catering Server
Atheletes in Action
04.2014 - 08.2016
General Studies - Horse Husbandry And Equine Science
Greene County Career Center