MARINA RAZO VARGAS
Eagle Pass,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Customs and Border Protection Officer
Department of Homeland Security
Eagle Pass, TX
10.2009 - Current
- Certified and access to the following: TECS/NCIC/ATS/USEC/UPAX/COSS/PCQS/INS MENU/SEVIS/SEACATS/Z-PORTAL/ASTROPHYSICS, Z-Portal, Gemini, TEO, M-4 /Shotgun Certified
- Trained and mentored new or less experienced staff members to effectively secure national borders.
- Prepared reports and other documents.
- Prevented illegal trafficking of people, narcotics and contraband into country.
- Detected and prevented illegal entry and smuggling of aliens from entering country.
- Communicated and gave verbal Spanish commands to Spanish-speaking illegal aliens and smugglers.
- Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.
- Used cutting-edge technology and equipment during evening operations.
- Analyzed and disseminated intelligence information.
- Assessed individual eligibility for entrance into country based on paperwork, system information and direct interviews.
- Documented daily data related to investigations and findings.
- Calculated and assessed duties and taxes due on goods.
- Identified and seized non-complying articles or undeclared merchandise and reported to applicable authorities for handling.
- Reported illegal transport to local and federal authorities and assisted with investigations to support prosecutorial efforts.
- Identified fraudulent documents used in attempts to gain illegal entry into the country.
- Performed inspections of arriving and departing passengers, cargo and baggage to detect prohibited or restricted items.
- Provided information regarding customs regulations and procedures to travelers entering or leaving the country.
- Collaborated with other federal agencies such as Immigration and Naturalization Service and Drug Enforcement Administration.
- Monitored suspicious activity at border crossings using surveillance equipment.
- Enforced immigration laws by interviewing travelers to determine their eligibility for entry into the country.
- Investigated complaints from citizens concerning violations of immigration laws or smuggling activities.
- Intercepted individuals attempting to enter the country illegally.
- Conducted searches of vehicles, vessels, aircrafts and containers for contraband.
- Processed paperwork associated with arrests made during inspections along US borders.
- Responded quickly and efficiently when emergency situations arose at border crossings.
- Maintained detailed records of all interactions with travelers crossing international borders.
- Verified authenticity of travel documents such as visas, passports and customs declarations.
- Preparation and finalization of case files
Elementary School Secretary
Eagle Pass I.S.D.
Eagle Pass, TX
08.2008 - 10.2009
- Handled confidential information regarding students carefully and with discretion.
- Communicated with parents, teachers and members of public with patient demeanor.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Managed student files ensuring all forms were up to date and complete.
- Performed general clerical duties such as filing documents, photocopying materials.
- Coordinated field trips including arranging transportation and obtaining necessary permissions from parents.
- Organized and maintained student records, attendance data, and other confidential information.
- Maintained accurate inventory of office supplies and requested additional items as needed.
- Created weekly newsletters to inform parents of upcoming events at the school.
- Greeted visitors and answered incoming calls in a professional manner.
- Verified enrollment paperwork prior to enrolling new students into the school system.
- Monitored student attendance daily and reported any discrepancies to the appropriate personnel.
- Composed correspondence on behalf of the principal or other administrators when requested.
- Ensured that all visitors signed in upon entering the building per safety regulations.
- Prepared purchase orders for school supplies and equipment.
- Provided administrative support to the principal by typing letters, memos, reports.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Office Manager
Southwest Open MRI
Eagle Pass, TX
03.1999 - 08.2008
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
Customer Service Representative
HEB Foods
Eagle Pass, TX
06.1995 - 03.2000
- Handling of utility bill payment, money transfers, customer payroll service, copies and faxes
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Holiday Finance Corp.
Eagle Pass, TX
12.1997 - 03.1999
- Loan payment collection
- Customer assistance
- Credit checks
- Loan approvals
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
Education
Graduated Advance Diploma -
Eagle Pass High School
05-1996
Skills
- Bilingual communication
- Data Management
- Data Research and Compilation
- Database Queries
- Data Entry
- Vehicle Inspection
- Firearms handling
- Radio communication
- First Aid Training
- Incident Reporting
- Interview techniques
- Arrest procedures
Hobbies and Interests
Physical fitness, horseback riding, dancing and spending quality time with family.
Timeline
Customs and Border Protection Officer
Department of Homeland Security
10.2009 - Current
Elementary School Secretary
Eagle Pass I.S.D.
08.2008 - 10.2009
Office Manager
Southwest Open MRI
03.1999 - 08.2008
Customer Service Representative
Holiday Finance Corp.
12.1997 - 03.1999
Customer Service Representative
HEB Foods
06.1995 - 03.2000
Graduated Advance Diploma -
Eagle Pass High School
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