Marine Sanchez
Las Vegas,NV
Summary
Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
United Site Services, Inc. of Texas
Orlando, FL
08.2021 - Current
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Managed a portfolio of clients by providing customer service support related to their policies.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Scheduled appointments for staff members using Outlook calendar system.
- Coordinated and monitored daily delivery routes to ensure timely completion.
Cash Office Associate
TJX Companies
Kissimmee, FL
06.2020 - 06.2021
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Prepared and checked cashier register tills.
- Packaged orders submitted online or via telephone, carefully selecting inventory, addressing correctly and dispatching to appropriate personnel for delivery or shipping.
Operations Coordinator
TJX Companies
Kissimmee, FL
07.2018 - 06.2021
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience.
- Revised department schedules to maximize coverage during peak hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Tallied cash register at end of shift to reconcile with shift sales.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Associate of Arts - Health Administration
Florida Technical College
Orlando, FL01.2021
High School Diploma -
Celebration High School
Celebration, FL05.2018
Skills
- Customer Service Management
- Performance Evaluation and Monitoring
- Troubleshooting Skills
- Complex Problem Solving
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Staff Training
- Verbal and Written Communication
- Transportation
- Route planning expertise
- Calendar and scheduling software
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Operations Coordinator
United Site Services, Inc. of Texas
08.2021 - Current
Cash Office Associate
TJX Companies
06.2020 - 06.2021
Operations Coordinator
TJX Companies
07.2018 - 06.2021
Associate of Arts - Health Administration
Florida Technical College
High School Diploma -
Celebration High School