Marinne Swift
St. Louis,MO
Summary
Dynamic hospitality professional with extensive experience at Napoli's Restaurant, excelling in exceptional customer service and effective team collaboration. Proven ability in managing large events and streamlining operations, enhancing guest satisfaction. Skilled in cash handling and building rapport, committed to delivering memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Napoli's Restaurant
Town And Country, MO
01.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Processed payments efficiently using point-of-sale systems, ensuring accurate transactions.
- Managed large tables and special events, coordinating with team members for seamless service execution.
Bartender
Napoli's Restaurant
Town And Country, MO
01.2023 - Current
- Crafted signature cocktails and beverages based on customer preferences.
- Maintained cleanliness and organization of bar area to ensure efficient operations.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Assisted with inventory management, tracking supplies and reordering when necessary.
- Collaborated with kitchen staff to coordinate food and drink pairings effectively.
Manager
Napoli's Restaurant
Town And Country, MO
01.2023 - Current
- Supervised daily restaurant operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on food safety protocols and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed staff schedules to optimize labor costs while maintaining service levels.
- Enhanced dining experiences by addressing customer feedback and resolving issues promptly.
Bartender
Dave’s World Famous
Town And Country, MO
02.2024 - 10.2024
- Crafted signature cocktails and beverages based on customer preferences.
- Maintained cleanliness and organization of bar area to ensure efficient operations.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Assisted with inventory management, tracking supplies and reordering when necessary.
- Collaborated with kitchen staff to coordinate food and drink pairings effectively.
Education
Psychology
University of Arkansas
Fayetteville, AR05.2021
High School Diploma -
Visitation Academy
St Louis, MO05.2017
Skills
Hard Worker
Willing to Open/Close
Good at building rapport with customers
Schedule making
Administration work (Event Coordinator at Napoli 2)
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Works well with others
- Bartending
- Serving
Timeline
Bartender
Dave’s World Famous
02.2024 - 10.2024
Server
Napoli's Restaurant
01.2024 - Current
Bartender
Napoli's Restaurant
01.2023 - Current
Manager
Napoli's Restaurant
01.2023 - Current
Psychology
University of Arkansas
High School Diploma -
Visitation Academy