Marino D'Alfonso
San Luis Obispo,CA
Summary
Results-driven business professional with experience supporting sales and operations through lead management, CRM data accuracy, client relationship support, and cross-functional collaboration. Proven ability to manage marketing-generated leads, coordinate information across teams, and maintain reporting protocols in fast-paced environments. Strong communicator with a disciplined, process-oriented approach to supporting pipeline growth, demand generation, and revenue-driving initiatives.
Overview
3
3
years of professional experience
Work History
Operations Coordinator
Meathead Movers Inc.
San Luis Obispo, California
03.2023 - Current
- Managed high-volume inbound client inquiries, qualifying needs, and ensuring timely follow-up, directly supporting revenue-generating services.
- Maintained accurate client records and operational data within internal systems, reinforcing CRM accuracy and corporate reporting protocols.
- Coordinated scheduling and workflow across internal teams, demonstrating strong cross-functional collaboration and process discipline.
- Served as a primary client contact, strengthening relationships through professional communication, expectation-setting, and issue resolution.
- Resolved customer concerns efficiently under time constraints, exercising judgment within defined procedures, aligning with independent decision-making expectations.
- Supported operational planning and workload prioritization to meet daily targets in a fast-paced, deadline-driven environment.
Education
Associate of Science - Business
Cuesta College
San Luis Obispo05-2023
Skills
- Client relationship management
- Operational planning
- Cross-functional collaboration
- CRM accuracy
- Workflow coordination
- Data analysis
- Written and verbal communication
- Microsoft Office Suite
Timeline
Operations Coordinator
Meathead Movers Inc.
03.2023 - Current
Associate of Science - Business
Cuesta College