MARIO ALVAREZ
Roswell
Summary
Accomplished hospitality industry professional with 20 years of experience in Guest relations, Sales, and Private Events, specializing in bar and restaurant operations and management. Promoting guest satisfaction through exceptional product quality, and adherence to company standards. Expertise in inventory management, customer service, and staff training. Leadership capabilities with a focus on attention to detail, genuine Southern hospitality, and inventive culinary and cocktail design. Committed to delivering a competitive and healthy work environment ensuring outstanding results while continuously improving operational efficiency.
Overview
21
21
years of professional experience
Work History
Guest Relations/Beverage Manager
Eclipse Di Luna
Alpharetta
05.2024 - Current
- Built strong relationships with vendors, improving communication channels and fostering a positive working environment for mutual success
- Analyzed sales data to identify trends and adjust inventory levels accordingly, optimizing profitability without compromising quality
- Improved customer satisfaction by implementing innovative beverage programs and menu offerings
- Collaborated with culinary team to design creative food pairings for specialty cocktails and wine selections
- Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
Guest Relations Manager, Bartender & Server
Mojave
Sandy Springs
09.2019 - 05.2024
- Elevated guest experiences through superior food and beverage service.
- Manage a five to six table section as a server by effectively multitasking to maintain a high level of service for all guests
- As a front of house manager, I oversee operations including food expediting, daily and nightly floor maps, scheduling, cash drawers and distributions, guest satisfaction initiatives, comps/voids, and nightly closing duties
- Manage book of nightly reservations including incoming calls during operating hours and table assignments for pre-booked reservations upon arrival
Bartender & Server
Little Alley Steak
Buckhead
05.2018 - 06.2019
- Uphold traditional steakhouse sequence of service standards including cutlery setup, wine presentation and table side etiquette
- Executed craft cocktails for upscale clientele while managing a high volume 25+ person bar
- Provided cocktail service in the fast paced bar/lounge area of the restaurant
- Organized the bar creating a more efficient use of space and storage, providing a more functional work environment for all bartenders
Bartender & Server
Ray's on the River
Sandy Springs
04.2016 - 05.2018
- Professionally perform as a bartender, creating drinks, catering to an upscale clientele providing guests with a satisfactory experience
- Organized the bar creating a more efficient use of space and storage, providing a more functional work environment for all the bartenders
- Created value by developing loyal regulars for scheduled shifts
Bartender, Bar Manager, Key, Admin, Headwaiter, Server
Carrabba's Italian Grill
Dunwoody
04.2004 - 05.2018
- Performed as a bartender and server managing up to five table sections or 13+ bar guests at a time
- Increased revenues while creating consistent crowds of loyal regular patrons for all scheduled shifts
- Created nightly floor charts, server schedules, and inventory reports and orders
- Executed front of house training and head waiter responsibilities
Education
Universidad de Tolosa
01.2004
High School Diploma -
Colegio Fresnillo Preparatoria
Skills
- Beverage design and craft
- Compliance management
- Menu development
- Cost control
- Customer service experience
- Inventory management
- Product sourcing
- Event planning
Timeline
Guest Relations/Beverage Manager
Eclipse Di Luna
05.2024 - Current
Guest Relations Manager, Bartender & Server
Mojave
09.2019 - 05.2024
Bartender & Server
Little Alley Steak
05.2018 - 06.2019
Bartender & Server
Ray's on the River
04.2016 - 05.2018
Bartender, Bar Manager, Key, Admin, Headwaiter, Server
Carrabba's Italian Grill
04.2004 - 05.2018
Universidad de Tolosa
High School Diploma -
Colegio Fresnillo Preparatoria
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