Mario Alvior
IT Specialist
So. SanFrancisco,CA
Summary
Highly motivated and experienced Dell EMC Field Service Engineer with 24
years of experience in providing technical support to clients. Strong
knowledge of Dell EMC storage and server systems, as well as a proven
track record of successful problem resolution. Committed to providing
top-notch customer service and ensuring client satisfaction.
Overview
24
24
years of professional experience
Work History
Field Service Engineer 2
DELLEMC
San Francisco, CA
01.2016 - 02.2023
- Provide on-site and remote technical support for Dell EMC storage and server systems for clients across va
- Troubleshoot Servers, Networks, hardware and software issues and perform hardware repairs as necessary
- Implement new hardware and software installations and upgrades, ensuring successful integration with computer systems
- Respond to client requests for support and maintain accurate records of all service activities
- Collaborate with cross-functional teams to resolve complex technical issues and drive customer satisfaction.
Senior Account Service Engineer
EMC Corp
San Francisco, CA
11.1998 - 01.2016
- EMC Proven Certified VNX Specialist EMCPE and EMCIE, EMC
- Technology Foundations
- Manage ninety (90) high-level accounts in San Francisco district
- Customer advocate and focal point for hardware and software issues upgrade, site planning, installation and add-on support
- Ensure continuous system uptime by maintaining hardware and software updates
- Manage and oversee the resolution of all service related issues
- Manage and support contract renewals for assigned accounts
- Install, upgrade and configure EMC products, Cisco and Brocade switches
- Perform storage allocation, LUN masking, Fabric zoning, Linux
- Troubleshoot all EMC hardware and software
- Extensive knowledge of EMC components and switches: - EMC SAN / Clariion / Symmetrix / VNX - EMC NAS / Celerra / VNX - EMC switches / Brocade / McData / Cisco - Backup Recovery System- Centera/Data Domain/Disk Library
Education
Some College (No Degree) - Information Technology
Columbia University
New York, NYAssociate Degree - Electronics/ Computer Technology
Heald College
1998
Skills
- Customer Service Management
- On-Site Support
- Computer software repair
- Hardware Installation
- Technical Support
- Network configuration
- Customer Service
- Equipment installation and repair
- Software Installation
- UNIX and Linux-based tools
- Network Maintenance
- Troubleshooting and repair
- Attention to Detail
- Problem-Solving
- Multitasking
Accomplishments
- PowerMAX Integration and
- Implementation
- Powerscale Installation and Maintenace
- VxRail Installation and Maintenance
- Data Domain Installation and
- Maintenance
- ECS 5000 Install and Maintenance
- PowerStore Installation and Maintenance lsilon Installation and Troubleshooting
- Avamar Installation and Maintenance
- Cisco Directors 9710 Install and
- Maintenance
- EMC Proven Professional
- Certification
- SnapView Configuration &
- Management
- Symmetrix Business Continuity
- SAN Management
- Symmetrix Configuration, Basic
- Networking, Unix and MS-DOS
Timeline
Field Service Engineer 2
DELLEMC
01.2016 - 02.2023
Senior Account Service Engineer
EMC Corp
11.1998 - 01.2016
Some College (No Degree) - Information Technology
Columbia University
Associate Degree - Electronics/ Computer Technology
Heald College