Mario Bonner
Flint,MI
Summary
Proven expertise in freight forwarding and exceptional customer service, honed at Fedex Trade Network and Fedex Office. Excelled in customs regulations compliance and adept at enhancing customer satisfaction. Achieved significant improvements in import report accuracy and efficiency, showcasing strong analytical and interpersonal skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
ECO Import Coordinator
Fedex Trade Network
10.2017 - Current
- Displayed strong understanding of tariff codes and internal auditing.
- Maintained vendor and product informational tables.
- Completed import reports for finance and merchandising teams.
- Worked with trade compliance team in issues regarding custom compliance.
- Complete 28 plus shipments making sure shipments are in compliance with CBP
Customer Service Representative
Fedex Office
10.2015 - 10.2017
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed 3-5 printing sales per day
Education
High School Diploma -
Flint Central High School
Flint, MI 09.2001 - 06.2005
Skills
- Freight Forwarding
- Transportation Management
- Shipping procedures
- International shipments
- Customs regulations compliance
- Documentation Review
Timeline
ECO Import Coordinator
Fedex Trade Network
10.2017 - Current
Customer Service Representative
Fedex Office
10.2015 - 10.2017
High School Diploma -
Flint Central High School
09.2001 - 06.2005
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