Mario Cambert
Clermont,FL
Summary
Dynamic Assistant Manager at Pollo Tropical with proven expertise in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training. Streamlined inventory processes, minimizing stockouts and reducing costs. Committed to workplace safety compliance, ensuring a secure environment for both employees and patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pollo Tropical
11.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
High School Diploma -
05-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Schedule oversight
- Workplace safety compliance
Accomplishments
- Supervised team of 35 staff members.
- Achieved 3rd best comp sales and transactions in Quarter 2,2024 by successfully increasing sales by 22.5 percent and transactions by 16.7 percent compared to previous year with accuracy and efficiency.
- Oversaw operations and team performance as Manager on Duty during successful certification process for training store designation.
Certification
Servsafe Food Handler Certification - [January 1,2021]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager - Pollo Tropical
11.2017 - Current
Homestead Senior High School - High School Diploma,
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