Mario Castillo
Lafayette ,LA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Effective communicator with a determine mindset to bring in creativity to the work environment.
Overview
3
3
years of professional experience
Work History
Finance Representative
Ameren Missouri
Saint Louis, MO
04.2022 - Current
- Performed additional duties as assigned by management team.
- Investigated incorrect billings and processed refunds as necessary.
- Provided support to other departments within the organization as needed.
Customer Service Representative
DIRECTV
Altoona, PA
05.2021 - 04.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Science - Business Administration
Penn State University
Altoona, PA12-2023
Skills
- Debt management
- Financial Services
- Sales experience
- Remote learning experience
- Consulting experience
- Call Management
References
- Michael (Former Supervisor) - (814) 500-9347
- Shanique (Ameren Leader) - (803) 524-3701
- Mrs. Hood (Ameren Leader) - (980) 313-6612
Timeline
Finance Representative
Ameren Missouri
04.2022 - Current
Customer Service Representative
DIRECTV
05.2021 - 04.2022
Bachelor of Science - Business Administration
Penn State University