Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mario Cervantes

Mario Cervantes

Boerne

Summary

Dynamic leader with proven expertise in group management and customer engagement, honed at Texas A&M University. Excelled in fostering teamwork and resolving challenges swiftly. Enhanced guest relations through active listening and problem-solving. Adept at adapting to fast-paced environments and delivering exceptional results.

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Company First Sergeant

NROTC Mike Company
08.2025 - Current
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Outdoor Adventures Shift Staff and Trip Leader

Texas A&M University
10.2024 - Current
  • Led group activities, ensuring safety and engagement during trips.
  • Guided groups through diverse environments, fostering teamwork and communication.
  • Resolved on-site issues promptly, maintaining high satisfaction levels among participants.
  • Evaluated participant feedback to improve future trip planning and execution.
  • Adapted to unforeseen challenges or changes in itinerary seamlessly to minimize disruption for group members.

Company Gunnery Sergeant

NROTC Mike Company
01.2025 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Barista and Shift Lead

Black Rifle Coffee
01.2022 - 06.2023
  • Prepared high-quality beverages according to customer preferences and standard recipes.
  • Maintained cleanliness of work area and equipment, ensuring compliance with health standards.
  • Provided exceptional customer service by engaging with patrons and addressing inquiries efficiently.
  • Assisted in inventory management by tracking supplies and restocking items as needed.
  • Collaborated with team members to optimize workflow during peak hours for improved efficiency.
  • Implemented new beverage ideas based on customer feedback, enhancing menu variety and appeal.
  • Trained new staff on beverage preparation techniques and customer service protocols effectively.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.

Education

Bachelor of Science - Communications

Texas A&M University
College Station, TX
05-2027

Skills

  • Customer engagement
  • Friendly, positive attitude
  • Team building
  • Guest relations
  • Public speaking
  • Social media
  • Problem-solving
  • Time management
  • Attention to detail
  • Critical thinking
  • Active listening
  • Public relations

Certification

CPR Certified - 2024

Timeline

Company First Sergeant

NROTC Mike Company
08.2025 - Current

Company Gunnery Sergeant

NROTC Mike Company
01.2025 - 05.2025

Outdoor Adventures Shift Staff and Trip Leader

Texas A&M University
10.2024 - Current

Barista and Shift Lead

Black Rifle Coffee
01.2022 - 06.2023

Bachelor of Science - Communications

Texas A&M University

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