Mario Cortez
Harlingen,TX
Summary
Highly motivated sales professional dedicated to building loyal clientele through exceptional delivery of customer service. Effective communicator with proven negotiation skills that benefit margins while keeping customers happy.
Pawn Broker successful at writing loan contracts, monitoring progress and selling merchandise. Works with customers to facilitate repayment of loan amounts. Talented in valuing items correctly for optimal returns.
Sales-oriented professional committed to delivering high levels of customer satisfaction and retention. Unparalleled knowledge of pawn shop business practices and legalities, as well as awareness of importance of gross margin.
Overview
2
2
years of professional experience
Work History
Pawn Broker
First Cash Pawn
12.2022 - Current
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
Sales Associate
Stripes Convenience Store
12.2021 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Harlingen High
Harlingen, TX05.2022
Skills
- Training and coaching
- Compliance requirements
- Contract Preparation
- Effective communicator
- Loan writing
- Negotiations
- Multitasking Abilities
Accomplishments
Some of my greatest accomplishments would be that starting with first cash pawn shop, I went in not knowing a thing about sales and not knowing how to or where to start when it came down to pitching sales, but in my second month of being there, I was able to accomplish so much more than just small sales. I became employee of the month in my second month of being there, and I was even presented as employee of the year for my great performance in numbers and customer service, along with my attention of work detail.
Achieved Great amounts of numbers by effectively helping my team and giving immense customer service to those who came into my store.
Timeline
Pawn Broker
First Cash Pawn
12.2022 - Current
Sales Associate
Stripes Convenience Store
12.2021 - 12.2022
High School Diploma -
Harlingen High