Mario Cruz
Upland,CA
Summary
Dynamic Collision Shop Manager at Tesla with a proven track record in reducing cycle times and enhancing shop safety. Expert in auto body repair and coaching, I foster teamwork and drive continuous improvement, ensuring high-quality outcomes and customer satisfaction. Skilled in workload prioritization, I effectively manage resources to meet demanding production goals.
Overview
18
18
years of professional experience
Work History
Collision Shop Manager
Tesla
11.2022 - Current
- Reduced cycle times through efficient scheduling and prioritizing of repairs, leading to faster turnaround times for customers.
- Built lasting relationships with customers through transparent communication regarding repair progress and costs while addressing any concerns or questions they may have had during the process.
- Enhanced shop safety by conducting regular inspections, enforcing strict safety protocols, and addressing potential hazards promptly.
- Streamlined communication between team members, leading to improved efficiency in completing repairs on time and within budget constraints.
- Oversaw the hiring, training, coaching, and evaluation of employees to maintain a productive workforce capable of delivering quality repairs consistently.
- Maximized productivity by assigning tasks based on individual technician strengths and ensuring that appropriate tools were available for each job as needed.
- Established a culture of continuous improvement within the shop, regularly reviewing procedures and seeking input from staff to enhance overall performance.
Production Manager
Carvana
06.2021 - 10.2022
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Sourced materials to keep up with production goals and meet customer demands.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
Paint Supervisor
Carmax
01.2011 - 06.2021
- Monitored employee performance to maintain quality and compliance with job standards.
- Developed a comprehensive training program for new hires that significantly shortened their learning curve while still ensuring consistent quality standards were met.
- Managed a team of painters, providing guidance, training, and feedback to ensure high-quality workmanship.
- Organized regular team meetings to discuss ongoing projects, address concerns or questions from staff members, or share relevant updates from leadership.
- Troubleshot painting issues as they arose, quickly identifying root causes and implementing appropriate solutions.
- Conducted performance evaluations for team members, identifying areas for improvement and growth opportunities.
- Assigned daily operational duties to team outlining day-to-day goals and priorities.
- Trained and mentored new associates by modeling customer service methods, product knowledge and check out techniques.
Security Supervisor
Contemporary Services Corporation.
05.2007 - 08.2012
- Conducted regular patrols of facility to detect and deter security threats.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Education
Business Administration
New Mexico Highlands University
Las Vegas, NMGeneral Studies
San Bernardino Valley College
San Bernardino, CAKaiser High School
Fontana, CA06.2006
Skills
- Workload prioritization
- Paint matching
- Vehicle inspection
- Coaching and mentoring
- Auto body repair expertise
- Shop organization
- Staff training and development
- Teamwork and collaboration
Timeline
Collision Shop Manager
Tesla
11.2022 - Current
Production Manager
Carvana
06.2021 - 10.2022
Paint Supervisor
Carmax
01.2011 - 06.2021
Security Supervisor
Contemporary Services Corporation.
05.2007 - 08.2012
Business Administration
New Mexico Highlands University
General Studies
San Bernardino Valley College
Kaiser High School
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