Mario Diaz
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Good server
Fellinis italian Restaurant
Las Vegas, Nevada
04.2011 - 06.2020
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Ensured customer satisfaction through attentive and friendly service, fostering repeat visits.
- Ensured customer satisfaction through attentive and friendly service, fostering repeat visits.
- Provided exceptional service to high volume of daily customers.
- Processed orders accurately using POS system for efficient billing.
- Managed multiple tables simultaneously, prioritizing guest needs and maintaining high service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Restaurant Food Server
Italian Bistro restaurant
Las Vegas, Nevada
08.2008 - 03.2011
- Greeted customers and provided them with menus.
- Delivered food and drinks to tables, confirming order accuracy to enhance customer experience.
- Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
- Recommended menu items tailored to customer preferences, increasing satisfaction and encouraging repeat visits.
- Inquired about customer satisfaction with meals, addressing concerns promptly to ensure a positive dining experience.
Education
GED DIPLOMA, El Paso Community College
El Paso, TxSkills
Sociable Server experienced in delivering prompt, friendly service in high-volume restaurant environments Enhanced customer satisfaction through personalized menu recommendations, effective upselling techniques, and maintaining cleanliness and organization Thrived under pressure, consistently achieving high marks for work quality and adaptability to last-minute changes
Sociable Server experienced in delivering prompt, friendly service in high-volume restaurant environments Enhanced customer satisfaction through personalized menu recommendations, effective upselling techniques, and maintaining cleanliness and organization Thrived under pressure, consistently achieving high marks for work quality and adaptability to last-minute changes
Languages
Spanish
Professional
Timeline
Good server
Fellinis italian Restaurant
04.2011 - 06.2020
Restaurant Food Server
Italian Bistro restaurant
08.2008 - 03.2011
GED DIPLOMA, El Paso Community College