Mario E Ramirez
Phoenix,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Intern
Tech Prep U
08.2016 - 05.2018
- Replaced broken and not functioning computers with new ones
- Changed broken screens, fixed computers keys, and replaced computer carts
- Repaired electronic devices as needed.
Education
High School Diploma -
Asu Preparatory Academy- Phoenix High School
Phoenix, AZ2018
High School Diploma -
ASU Preparatory Academy
Phoenix, Arizona01.2018
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Call center experience
Technology Experience
- Learned binary code
- Google docs
- Internet and social media
Timeline
Customer Service Representative
Lowes Home Improvment
10.2019 - Current
Intern
Tech Prep U
08.2016 - 05.2018
High School Diploma -
Asu Preparatory Academy- Phoenix High School
High School Diploma -
ASU Preparatory Academy
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