Mario Garcia JR

• Oversaw daily operations of automotive service center, prioritizing customer satisfaction and retention.
• Delivered precise repair estimates, ensuring customers comprehended services, costs, and timelines.
• Served as liaison between customers and technicians, updating clients on repair progress.
• Trained staff on customer interaction, technical procedures, and upselling techniques.
• Enhanced service times and team efficiency through workflow improvements and SOP implementation.
• Resolved customer issues professionally, increasing positive feedback and satisfaction ratings.

Achieved high CSI scores and maintained strong customer retention rates.

• Consistently surpassed monthly sales and service targets through effective communication.

• Supervised technical support team addressing hardware and software issues across multiple platforms.
• Managed escalated calls and sensitive customer cases, achieving high customer satisfaction scores.
• Developed standardized troubleshooting workflows to improve resolution efficiency.
• Coordinated performance reporting and conducted employee coaching sessions.