Mario Garcia
Safford,AZ
Summary
Dynamic sales representative with proven expertise in exceeding sales goals and fostering relationships. Skilled in product knowledge and team leadership, driving customer satisfaction through effective communication and adaptability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Ford Dealership
Thatcher, AZ
03.2024 - Current
- Assisted customers in product selection to enhance satisfaction and drive sales.
- Learned and demonstrated product knowledge to effectively address customer inquiries.
- Supported team members in maintaining organized sales floor and inventory management.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Collaborated with colleagues to execute promotional displays and marketing initiatives.
- Adapted quickly to new procedures and technologies, improving overall workflow efficiency.
- Participated in training sessions to develop sales techniques and customer engagement strategies.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated prices, terms of sales and service agreements.
Operator
Ames Construction
Safford, AZ
04.2023 - 03.2024
- Operated heavy machinery and equipment to complete construction tasks efficiently.
- Conducted routine inspections to ensure compliance with safety regulations and operational standards.
- Collaborated with team members to optimize workflow and minimize downtime during project execution.
- Assisted in training new operators on equipment handling and safety procedures.
- Monitored inventory levels of materials and supplies, facilitating timely reordering for uninterrupted operations.
- Worked outside in all weather conditions.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Detention Officer
Greenlee County AZ
Clifton, AZ
01.2022 - 02.2023
- Supervised inmate activities to maintain safety and order within the facility.
- Conducted regular security checks to ensure compliance with protocols and prevent disturbances.
- Collaborated with law enforcement and legal teams to facilitate inmate processing and transport.
- Trained new officers on emergency response procedures and facility operations.
- Documented incidents accurately in reports, ensuring accountability and transparency.
- Monitored inmate behavior, identifying potential conflicts or issues for timely intervention.
- Participated in ongoing training programs to enhance skills and knowledge of detention policies.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
- Reduced response times to incidents, establishing clear protocols and regular drills.
- Optimized record-keeping procedures for improved tracking of inmate progress and facility operations.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Administered drug tests to inmates.
Correctional Officer
Arizona Department of Corrections
Safford, AZ
06.2020 - 01.2022
- Monitored inmate behavior to ensure compliance with facility regulations and safety protocols.
- Conducted regular security checks to maintain safe environment within the correctional facility.
- Assisted in de-escalating conflicts between inmates, promoting a peaceful atmosphere.
- Prepared detailed reports on incidents and daily activities for review by supervisory staff.
- Trained new officers on operational procedures and emergency response techniques to improve team effectiveness.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Restrained juvenile inmates when disturbances required physical intervention.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Established positive working relationships and maintained boundaries with resident offenders.
Operator Trainee
Freeport-McMoRan Copper & Gold
Morenci, AZ
01.2019 - 05.2020
- Operated machinery to ensure efficient production processes and maintain quality standards.
- Monitored equipment performance, identifying and resolving issues to minimize downtime.
- Conducted routine inspections of production lines to ensure compliance with safety protocols.
- Assisted in training new operators on equipment usage and safety procedures.
- Worked outside in all weather conditions.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained accurate records of completed tasks, ensuring seamless handoff between shifts and proper documentation for future reference.
Restaurant Hostess
Single Jack Restaurant
Morenci, AZ
06.2018 - 01.2019
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen and waitstaff to streamline service operations.
- Trained new host staff on procedures and customer service standards.
- Developed seating plans to maximize efficiency during peak hours.
- Monitored dining area for cleanliness and ambiance maintenance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Morenci High School
Morenci, AZ05-2019
Skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Team leadership
- Product knowledge
- Contact follow-up
- Prospecting and telemarketing
- Exceeds sales goals
Accomplishments
- Selling Vehicles to make Commission
- Finishing strong with a strong relationship with customers
- reaching a goal on amount of vehicle being sold within the week.
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Languages
English
Full Professional
Spanish
Elementary
Timeline
Sales Representative
Ford Dealership
03.2024 - Current
Operator
Ames Construction
04.2023 - 03.2024
Detention Officer
Greenlee County AZ
01.2022 - 02.2023
Correctional Officer
Arizona Department of Corrections
06.2020 - 01.2022
Operator Trainee
Freeport-McMoRan Copper & Gold
01.2019 - 05.2020
Restaurant Hostess
Single Jack Restaurant
06.2018 - 01.2019
High School Diploma -
Morenci High School