Hi, I’m
Mario Garza
Phoenix,AZ
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
years of professional experience
1
Certification
Work History
Tire Pros Franchise / American Tire DistributorsPhoenix, AZ
Franchise Business Consultant/Marketing Assistant
03.2019 - Current
Job overview
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Supported sales and reporting for large and medium-sized accounts.
- Analyzed key competitors to respond to competitive threats.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Enhanced franchisee performance by providing comprehensive training and support in various business operations.
- Streamlined processes for improved efficiency, implementing standardized procedures across all franchise locations.
- Increased overall revenue with targeted marketing strategies tailored to local markets.
- Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
American Tire DistriubutorsPhoenix, AZ
Customer Development Manager
02.2017 - 03.2019
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
American Tire DistriubutorsPhoenix, AZ
Customer Service Representative
07.2011 - 02.2017
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Lowes Home ImprovmentPhoenix, AZ
Sales Associate
01.2009 - 07.2011
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
The Wheel Group / Wheel-1 Phoenix, AZ
Outside Sales Representative
04.2007 - 08.2009
Job overview
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
American Racing Custom WheelsPhoenix, AZ
Warehouse Manager
03.2006 - 09.2007
Job overview
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Big Wheels.net / ADDS Wheel Warehouse San Jose, CA
Warehouse Manager
02.2001 - 03.2006
Job overview
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Goodyear Tire & RubberSan Jose, CA
Assistant Manager
01.2000 - 02.2001
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Cabrillo CollegeAptos, CA
Associate of Arts from Culinary Arts
05.2001
Aptos High SchoolAptos, CA
High School Diploma
06.1998
Skills
- Business Development
- Project Management
- Sustainability Consulting
- Market Research
- Training and Development
- Budgeting and Forecasting
- Sales Strategy
- Marketing Strategy
- Inventory Control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 25 plus in the development of Tire Pros National Council featuring technology growth.
- Resolved product issue through consumer testing.
Certification
- Digital Marketing & E-commerce Certificate, Google Training - 2019
Languages
Spanish
Native or Bilingual
Timeline
Franchise Business Consultant/Marketing Assistant
Tire Pros Franchise / American Tire Distributors
03.2019 - Current
Customer Development Manager
American Tire Distriubutors
02.2017 - 03.2019
Customer Service Representative
American Tire Distriubutors
07.2011 - 02.2017
Sales Associate
Lowes Home Improvment
01.2009 - 07.2011
Outside Sales Representative
The Wheel Group / Wheel-1
04.2007 - 08.2009
Warehouse Manager
American Racing Custom Wheels
03.2006 - 09.2007
Warehouse Manager
Big Wheels.net / ADDS Wheel Warehouse
02.2001 - 03.2006
Assistant Manager
Goodyear Tire & Rubber
01.2000 - 02.2001
Cabrillo College
Associate of Arts from Culinary Arts
Aptos High School
High School Diploma