Mario Gomez

Applebee's Grill + Bar

04.2015 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Answered customers' questions, recommended items, and recorded order information.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Checked guests' identification before serving alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.