Mario Gonzales

Coral Springs,USA

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

years of professional experience

Work History

General Manager

24 Hour Fitness

01.2015 - Current

Successfully managed 5 - 24 Hour Fitness with locations and received multiple awards at all locations for exemplary performance amongst peers. Displayed aptitude in all categories from sales, fitness and operational aspects.
Consistently delivered results through driving strategic company initiatives designed to maximize profitability, member satisfaction and team member engagement. Consistently in the Top 3 General Managers in regards to personal production, measured through membership enrollments and fitness attachment.

Store Manager

Best Buy

08.2004 - 01.2015

Ensure customer satisfaction through customer escalation management, effective training, execution of selling skills behaviors, differentiated multi-channel experience and leveraging relationships with third-party vendors.
Execute sales strategies to achieve operating quotas, growth objectives and overall financial performance metrics while maintaining fiscal responsibilities such as labor productivity, labor management and staffing guidelines.

Education

Associate Degree - Business Administration

San Diego Mesa College

05.2014

Skills

Sales strategy and experience
Operations and merchandising
Multimillion-dollar P&L management
Team leadership and management
Recruiting and staffing optimization
Strategic planning and partnerships
Training and development

Scheduling and inventory control
Forecasting and performance metrics
Customer relationship management
Operational efficiency
Conflict resolution
Membership retention
Time management

Additional Information

GM of the Year 2024 Florida Market, #1 Fitness Revenue Growth 2024 Florida Market, 4 BME's (Best Month Ever) 2024 and secured BME January 2025, Pioneered New POS Fitness presentation to skyrocket POS Fitness attach and client retention., 23 years experience in management/leadership of a highly competitive $25 million/year sales and service organization., 13 years experience with Best Buy sales, service, installation, operations, multi-channel fulfillment etc., 10 years experience as General Manager of multiple different 24 Hour Fitness locations., Proven ability to identify, analyze and solve for employee, customer and financial problems., Highly competitive and driven individual with technical expertise across many fields of work.

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline