Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mario Harris

Technical Support Representative
Palm Bay,FL

Summary

Detail-oriented resourceful Technical Service Representative Known for productive and efficient task completion, with over nine years of experience in automotive diagnostics and customer service. Skilled in electrical schematics and time management, dedicated to enhancing operational efficiency and training future team members.

Overview

23
23
years of professional experience

Work History

Technical Service Representative

Percepta
Palm Bay, Florida
01.2014 - 03.2023
  • Technical & Customer Service, All makes
  • Technical claims adjudication, Power Train & High cost team
  • Time management, Written & Verbal communication
  • Documented customer interactions and technical solutions in the ticketing system.
  • Assisted in training new representatives on service protocols and tools.

Lube Technician

Ed Morse Honda
01.2014 - 10.2016
  • Executed oil changes, alignments, and suspension repairs to enhance vehicle performance.
  • Conducted tire repair, mounting, balancing, and rotations for optimal safety and efficiency.
  • Managed brake systems maintenance to ensure reliable stopping power.
  • Performed Honda systems key phab programming and navigation programming for enhanced functionality.
  • Executed PCM reflash procedures to maintain engine responsiveness.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Documented all services in maintenance system for accurate tracking and record-keeping.
  • Oversaw general repair tasks while optimizing time management for each job.

Security Officer

Securitas Security Services
01.2009 - 01.2010
  • Post security, Job site patrolling
  • Observational report writing
  • Resolved daily customer complaint and problems

SGT, 52D20 Power Generation And Equipment Repair

US Army And National Guard
01.2000 - 01.2009
  • Daily Wheel vehicle and generator repair/maintenance
  • Squad leader of 7 soldiers
  • Served in Operation Enduring Freedom, in Afghanistan
  • Diagnosed equipment malfunctions and implemented effective repair solutions.
  • Performed repairs on related military equipment and vehicles.

General Maintenance Technician II

Goodyear of Royal Palm Beach
  • Oil Changes, alignments, belts and hoses, A/C
  • Tire repair, mount and balancing, Suspension

Education

Electrical Engineering Degree -

Palm Beach State College
08.2025

Diploma - Automotive Technology

Lincoln College of Technology
West Palm Beach, FL

Diploma - Power Generation and Equipment Repair

52D10 School
Baltimore, MD

A.A.S Degree - Business Management

Lincoln College of Technology
West Palm Beach, FL

Skills

  • ASE certified
  • Technical service
  • Vehicle inspection
  • Knowledge of electrical schematics
  • Knowledge of diagrams
  • Knowledge of diagnostic procedures
  • Filing skills
  • Organizational skills
  • Microsoft Excel proficiency
  • Microsoft Word proficiency
  • Experience in handling confidential paperwork
  • Class B Commercial license
  • Customer-relations background

References

References available upon request.

Timeline

Technical Service Representative

Percepta
01.2014 - 03.2023

Lube Technician

Ed Morse Honda
01.2014 - 10.2016

Security Officer

Securitas Security Services
01.2009 - 01.2010

SGT, 52D20 Power Generation And Equipment Repair

US Army And National Guard
01.2000 - 01.2009

General Maintenance Technician II

Goodyear of Royal Palm Beach

Electrical Engineering Degree -

Palm Beach State College

Diploma - Automotive Technology

Lincoln College of Technology

Diploma - Power Generation and Equipment Repair

52D10 School

A.A.S Degree - Business Management

Lincoln College of Technology
Mario HarrisTechnical Support Representative