Mario Harris
Technical Support Representative
Palm Bay,FL
Summary
Detail-oriented resourceful Technical Service Representative Known for productive and efficient task completion, with over nine years of experience in automotive diagnostics and customer service. Skilled in electrical schematics and time management, dedicated to enhancing operational efficiency and training future team members.
Overview
23
23
years of professional experience
Work History
Technical Service Representative
Percepta
Palm Bay, Florida
01.2014 - 03.2023
- Technical & Customer Service, All makes
- Technical claims adjudication, Power Train & High cost team
- Time management, Written & Verbal communication
- Documented customer interactions and technical solutions in the ticketing system.
- Assisted in training new representatives on service protocols and tools.
Lube Technician
Ed Morse Honda
01.2014 - 10.2016
- Executed oil changes, alignments, and suspension repairs to enhance vehicle performance.
- Conducted tire repair, mounting, balancing, and rotations for optimal safety and efficiency.
- Managed brake systems maintenance to ensure reliable stopping power.
- Performed Honda systems key phab programming and navigation programming for enhanced functionality.
- Executed PCM reflash procedures to maintain engine responsiveness.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Documented all services in maintenance system for accurate tracking and record-keeping.
- Oversaw general repair tasks while optimizing time management for each job.
Security Officer
Securitas Security Services
01.2009 - 01.2010
- Post security, Job site patrolling
- Observational report writing
- Resolved daily customer complaint and problems
SGT, 52D20 Power Generation And Equipment Repair
US Army And National Guard
01.2000 - 01.2009
- Daily Wheel vehicle and generator repair/maintenance
- Squad leader of 7 soldiers
- Served in Operation Enduring Freedom, in Afghanistan
- Diagnosed equipment malfunctions and implemented effective repair solutions.
- Performed repairs on related military equipment and vehicles.
General Maintenance Technician II
Goodyear of Royal Palm Beach
- Oil Changes, alignments, belts and hoses, A/C
- Tire repair, mount and balancing, Suspension
Education
Electrical Engineering Degree -
Palm Beach State College
08.2025
Diploma - Automotive Technology
Lincoln College of Technology
West Palm Beach, FLDiploma - Power Generation and Equipment Repair
52D10 School
Baltimore, MDA.A.S Degree - Business Management
Lincoln College of Technology
West Palm Beach, FLSkills
- ASE certified
- Technical service
- Vehicle inspection
- Knowledge of electrical schematics
- Knowledge of diagrams
- Knowledge of diagnostic procedures
- Filing skills
- Organizational skills
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Experience in handling confidential paperwork
- Class B Commercial license
- Customer-relations background
References
References available upon request.
Timeline
Technical Service Representative
Percepta
01.2014 - 03.2023
Lube Technician
Ed Morse Honda
01.2014 - 10.2016
Security Officer
Securitas Security Services
01.2009 - 01.2010
SGT, 52D20 Power Generation And Equipment Repair
US Army And National Guard
01.2000 - 01.2009
General Maintenance Technician II
Goodyear of Royal Palm Beach
Electrical Engineering Degree -
Palm Beach State College
Diploma - Automotive Technology
Lincoln College of Technology
Diploma - Power Generation and Equipment Repair
52D10 School
A.A.S Degree - Business Management
Lincoln College of Technology