Mario Hernandez
Waukegan,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server
Onwentsia Country Club
Lake Forest, IL
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Manager's Assistant
La Michoacana Premium
Waukegan, IL
07.2021 - 10.2022
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Organize team and staff to develop certain activities.
Education
High School Diploma. -
Waukegan, High School.
Waukegan, IL05.2023
Skills
- Assist Customers
- Cash Handling
- Process Payments
- Train Employees
- Active Listening
- Service Prioritization
- Social Perceptiveness
- Basic Computer Support
- Employee Communications
- Constructive Feedback
- Team Leadership
- Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Onwentsia Country Club
05.2023 - Current
Manager's Assistant
La Michoacana Premium
07.2021 - 10.2022
High School Diploma. -
Waukegan, High School.