RITA ORDONEZ
Silver Spring,MD
Summary
Hospitality professional with over 15 years of experience. Well versed in delivering support service to increase customer satisfaction. Driven to exceed sale goals and build long term relationship with customers. Delivers positive experience through high quality customer care. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
20
20
years of professional experience
Work History
Scheduling Coordinator
Aramark
05.2022 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
Scheduling Coordinator
MMP ENTERPRISES
06.2022 - 05.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Banquet Supervisor
Compass Group USA
12.2018 - 03.2020
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Directed and managed banquet functions 150-person event.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
BANQUET BEVERAGE MANAGER AND RETAIL
CENTERPLATE-EVENTS DC-WALTER E CONVENTION CENTER
10.2017 - 11.2018
- Conduct walk-throughs of the areas where the events will take place to do the final diagram with all logistics in place, making sure everything meets Operational standards and customer satisfaction
- Managed 20+ bartenders, and back of house association
- Responsible for liquor inventory before and after the Events
- Attends Executed Committee Meetings to discuss projects, current revenue and forecasting for the week
- Create and develop an operational plan for each Event for Bar staff.
BAKERY GENERAL MANAGEMENT
LA FLOR DE PUEBLA BAKERY
05.2004 - 01.2017
- Manage 40 + team of servers, cashiers, and bakers
- Hire and train new staff
- Skillfully promoted items on Beverage Menu and Bakery specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Increase company productivity by recognizing outstanding staff performance
- Responsible for weekly schedule for more than 40 employees
- Displayed enthusiasm and knowledge about menu and products.
Skills
- Performance Management Communication
- Concur
- Ez-Planit Program
- Outlook
- Proficient Strong Client Relations
- Attendance Enterprise
- Decisions making process improvement
- Microsoft Office
- Customer relations understanding
- Strong Work Ethic
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
MMP ENTERPRISES
06.2022 - 05.2023
Scheduling Coordinator
Aramark
05.2022 - Current
Banquet Supervisor
Compass Group USA
12.2018 - 03.2020
BANQUET BEVERAGE MANAGER AND RETAIL
CENTERPLATE-EVENTS DC-WALTER E CONVENTION CENTER
10.2017 - 11.2018
BAKERY GENERAL MANAGEMENT
LA FLOR DE PUEBLA BAKERY
05.2004 - 01.2017
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