Mario Hernandez
Lexington,NC
Summary
Experienced call center professional with over three years of experience providing exceptional customer service in the telecommunications and insurance industries. Proficient in managing customer inquiries, resolving billing issues, and handling complex claims. Strong knowledge of MetLife Insurance dental coverage and proven ability to work effectively in both office and remote environments. Adept at multitasking, team collaboration, and utilizing various software systems.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (MetLife Insurance)
Foundever
07.2021 - 03.2024
- Handled inbound calls from customers regarding their dental insurance benefits and claims
- Assisted in the Provider Relations department, managing dentist contracts and guiding them through the process of joining the network
- Explained application procedures, timeframes, and status updates
- Worked with various systems simultaneously to ensure accurate and efficient service delivery
Customer Service Representative (Cricket Wireless)
Teleperformance
11.2020 - 07.2021
- Managed inbound calls from customers inquiring about their billing, payments, and account activations
- Assisted customers in adding features to their accounts using multiple systems
- Provided accurate and timely support while maintaining a high level of customer satisfaction
Education
High School Diploma -
Instituto Nacional De Estanzuelas
El Salvador11-2016
Skills
- Strong knowledge of MetLife Insurance dental coverage
- Excellent customer service and communication skills
- Experience with office and remote work environments
- Proficient in Microsoft Excel and Word
- Fast and accurate typing skills
- Team collaboration and multitasking abilities
- Product Knowledge
- Inbound and Outbound Calling
- Client Relations
Timeline
Customer Service Representative (MetLife Insurance)
Foundever
07.2021 - 03.2024
Customer Service Representative (Cricket Wireless)
Teleperformance
11.2020 - 07.2021
High School Diploma -
Instituto Nacional De Estanzuelas