Mario Hernandez
Denver,CO
Summary
Goal-oriented and team-focused customer service professional with extensive experience in fine dining and guest-facing environments. Bilingual, friendly, and highly sociable, with a strong ability to build rapport and deliver exceptional service. Known for adaptability, attention to detail, and a commitment to smooth, efficient operations while consistently enhancing the guest experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Marriott Residence Inn Hotel
Denver, CO
04.2023 - 12.2025
- Greet guests warmly and provide friendly, attentive service throughout the breakfast period.
- Set up, stock, and maintain all breakfast items, beverages, and supplies according to hotel standards.
- Monitor food levels and restock items promptly to ensure consistent product availability.
- Prepare simple food items (such as eggs, waffles, pastries, oatmeal, or fruit) following safety and sanitation guidelines.
- Maintain cleanliness of the dining area, including wiping tables, clearing dishes, and ensuring proper presentation.
- Safely operate kitchen appliances and follow proper food handling procedures.
- Assist guests with questions, special requests, or dietary needs.
- Break down and clean the breakfast area after service, including equipment and serving stations.
- Report maintenance or supply needs to management promptly.
- Collaborate with team members to create a positive, efficient, guest-focused environment.
Server
Hilton Union Station
Denver, CO
06.2021 - 03.2023
- Greet guests warmly, take food and beverage orders, and deliver items promptly while maintaining high service standards.
- Provide knowledgeable recommendations, including menu items, daily specials, and beverage pairings.
- Stay attentive to guests' needs throughout their dining experience, ensuring satisfaction and addressing concerns professionally.
- Maintain cleanliness and organization of the dining area, wait stations, and service areas in alignment with health and safety guidelines.
- Memorize menu items, ingredients, and preparation styles to confidently answer guest questions.
- Collaborate closely with kitchen staff to ensure accurate and timely delivery of orders.
- Complete opening and closing side work, restocking supplies as needed.
- Handle guest checks, payments, and POS system entries accurately and in accordance with company procedures.
- Participate in team meetings to stay informed on service updates, menu changes, and restaurant standards.
Server
Barbed Wire Reef
Denver, CO
10.2019 - 11.2020
- Greet guests warmly and provide friendly, attentive, and upbeat service throughout the dining experience.
- Take food and beverage orders, accurately enter orders into the POS system, and deliver items promptly.
- Demonstrate menu knowledge, including unique offerings such as wild-game items, creative tacos, and specialty cocktails.
- Engage with guests, make recommendations, and answer questions about ingredients and preparation.
- Maintain a clean and organized dining area, including resetting tables, restocking supplies, and supporting opening/closing duties.
- Work efficiently in a casual, energetic, and guest-focused environment with both indoor and outdoor seating.
- Collaborate with team members to ensure smooth service and a welcoming atmosphere.
- Uphold company values positivity—"only happy people that enjoy being around other happy people."
Server
Egg Shell
Denver, CO
07.2017 - 11.2020
- Greet and seat guests in a warm, welcoming manner and establish a positive dining experience from the start.
- Present menus, explain daily specials, and answer questions about breakfast items, ingredients, and preparation.
- Take accurate food and beverage orders, including special dietary requests, and enter them efficiently into the POS system.
- Deliver food and beverages promptly, ensuring correct presentation and order accuracy.
- Check in with guests regularly, refill drinks, clear plates, and anticipate guest needs throughout the meal.
- Handle payments accurately and process transactions following restaurant procedures.
- Maintain a clean, organized dining area; wipe tables, restock stations, and support opening/closing duties.
- Communicate effectively with kitchen staff to ensure seamless service flow and timely order delivery.
- Adhere to health, safety, and sanitation guidelines at all times.
- Contribute to a positive team environment by helping coworkers during peak periods and staying proactive.
Server
Necio
Denver, CO
05.2015 - 06.2017
- Greet guests warmly, create a welcoming environment, and provide attentive service throughout their visit.
- Present menus, describe authentic Mexican dishes, daily specials, brunch offerings, and featured cocktails or spirits.
- Take accurate food and beverage orders, enter them into the POS system, and ensure timely delivery of items.
- Provide knowledgeable recommendations on menu items, including regional flavors, tequila selections, and margarita variations.
- Maintain a smooth table flow by checking in regularly, refilling drinks, removing plates, and anticipating guest needs.
- Support busy brunch and dinner rushes with efficient multitasking and strong communication.
- Maintain cleanliness and organization in dining areas, including table-resetting and station upkeep.
- Handle payment processing accurately and adhere to restaurant policies and health/safety standards.
- Collaborate closely with kitchen and bar teams to ensure seamless service in a high-energy environment.
Education
High School Diploma -
Santa Rosa High
Santa Rosa, NMSkills
- Fine Dining Service & Hospitality
- Bilingual Communication
- Customer Service Excellence
- Team Collaboration
- Conflict Resolution
- POS & Order Management Systems
- Multi-Tasking in Fast-Paced Environments
- Relationship Building
- Problem Solving & Adaptability
- Professional Etiquette / Guest Experience Management
Certification
- Food Handlers Card
- Alcohol Server Certification (TIPS, ServSafe, etc.)
- Customer Service or Hospitality Certifications
Timeline
Server
Marriott Residence Inn Hotel
04.2023 - 12.2025
Server
Hilton Union Station
06.2021 - 03.2023
Server
Barbed Wire Reef
10.2019 - 11.2020
Server
Egg Shell
07.2017 - 11.2020
Server
Necio
05.2015 - 06.2017
High School Diploma -
Santa Rosa High