Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mario Jimenez

Phoenix

Summary

Committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best represent the companies mission.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housing Director & Community Case Manager

One Care Arizona LLC
4425 W. Olive Ave. Ste. 167
10.2023 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Defined, implemented, and revised operational policies and guidelines.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Director of Operations

Second Chances BHS LLC.
Phoenix, AZ
03.2023 - 06.2023
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Documented behavioral incidents to keep accurate records.
  • Completed patient reports daily and submitted to management for evaluation.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.

Peer Support Supervisor

New Freedom
Phoenix, AZ
10.2020 - 03.2023
  • Resolved complex and escalated support issues.
  • Analyzed data to identify opportunities for improving support levels.
  • Created weekly schedules for team members and enforced timely shift start and end times.
  • Providing shared life experience to others who are dealing with substance use and mental health issues.
  • Empowering members/clients on their recovery journey and reentry back into society post incarceration.

Sales Representative

Hometown Hero Project
Tucson, AZ
11.2016 - 09.2020
  • Digital marketing specialist that worked hand in hand with client through the design and implementation of their marketing campaigns.
  • Using location-based marketing (Geo-Fencing) to target specific demographics and locations that client
    wanted to reach.

Skills

  • Operations Oversight
  • Problem Anticipation and Resolution
  • Management Team Building
  • Bilingual in english and spanish
  • Problem Solving
  • Support Group Facilitation
  • Data Confidentiality
  • Good Work Ethic
  • Training & Development
  • Reliable & Trustworthy
  • Critical Thinking
  • Supervision & Leadership

Certification

  • Smart Recovery Facilitator Certified
  • New Freedom Ops Peer Support Certification
  • Healthy Hearts/CPR & First Aid Certified
  • Finger Print Clearance Card-EXP: 5/13/2030

Timeline

Housing Director & Community Case Manager

One Care Arizona LLC
10.2023 - Current

Director of Operations

Second Chances BHS LLC.
03.2023 - 06.2023

Peer Support Supervisor

New Freedom
10.2020 - 03.2023

Sales Representative

Hometown Hero Project
11.2016 - 09.2020
  • Smart Recovery Facilitator Certified
  • New Freedom Ops Peer Support Certification
  • Healthy Hearts/CPR & First Aid Certified
  • Finger Print Clearance Card-EXP: 5/13/2030

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Mario Jimenez