Mario Jimenez
Phoenix
Summary
Committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best represent the companies mission.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Director & Community Case Manager
One Care Arizona LLC
10.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Director of Operations
Second Chances BHS LLC.
03.2023 - 06.2023
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Documented behavioral incidents to keep accurate records.
- Completed patient reports daily and submitted to management for evaluation.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Peer Support Supervisor
New Freedom
10.2020 - 03.2023
- Resolved complex and escalated support issues.
- Analyzed data to identify opportunities for improving support levels.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Providing shared life experience to others who are dealing with substance use and mental health issues.
- Empowering members/clients on their recovery journey and reentry back into society post incarceration.
Sales Representative
Hometown Hero Project
11.2016 - 09.2020
- Digital marketing specialist that worked hand in hand with client through the design and implementation of their marketing campaigns.
- Using location-based marketing (Geo-Fencing) to target specific demographics and locations that client
wanted to reach.
Skills
- Operations Oversight
- Problem Anticipation and Resolution
- Management Team Building
- Bilingual in english and spanish
- Problem Solving
- Support Group Facilitation
- Data Confidentiality
- Good Work Ethic
- Training & Development
- Reliable & Trustworthy
- Critical Thinking
- Supervision & Leadership
Certification
- Smart Recovery Facilitator Certified
- New Freedom Ops Peer Support Certification
- Healthy Hearts/CPR & First Aid Certified
- Finger Print Clearance Card-EXP: 5/13/2030
Timeline
Housing Director & Community Case Manager
One Care Arizona LLC
10.2023 - Current
Director of Operations
Second Chances BHS LLC.
03.2023 - 06.2023
Peer Support Supervisor
New Freedom
10.2020 - 03.2023
Sales Representative
Hometown Hero Project
11.2016 - 09.2020
- Smart Recovery Facilitator Certified
- New Freedom Ops Peer Support Certification
- Healthy Hearts/CPR & First Aid Certified
- Finger Print Clearance Card-EXP: 5/13/2030
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