Mario Johnson
Rocky Mount,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Remote Call Center
Liveops
Rocky Mount, NC
06.2020 - 08.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Warehouse Associate
Perdue
Chester, VA
11.2015 - 08.2020
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
Warehouse Associate
Amazon Fulfillment Center
Chesterfield , VA
10.2009 - 12.2015
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
Call Center Representative
StarTek
Petersburg , VA
09.2006 - 08.2009
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Thomas Dale High School
Chester, VA03.2000
Skills
- Decision-Making
- Active Listening
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- Interpersonal Communication
- Planning and Coordination
- Problem-Solving
- Good Telephone Etiquette
- Data Entry
Timeline
Remote Call Center
Liveops
06.2020 - 08.2022
Warehouse Associate
Perdue
11.2015 - 08.2020
Warehouse Associate
Amazon Fulfillment Center
10.2009 - 12.2015
Call Center Representative
StarTek
09.2006 - 08.2009
High School Diploma -
Thomas Dale High School