Shakyra Arnette

Dispatch specialist to remove and obtain critters.

Take 70 calls daily while obtaining amazing customer service

Take inbound calls and make outbound calls

Set scheduled appointment go over proposals transferred to other departments

Work from home evening shifts, including weekends

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Managed escalated calls professionally, effectively resolving complex issues.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction
• Memorized all company product and services to be able to answer customer questions quickly and efficiently.

• Answer 10+ calls per hour, exceeding target calls
• Maintain a professional,friendly demeanor with customers at all times.
• Established knowledge on protocols,answering customers inquires, and reducing wait times by 5 minutes.
• Take inbound calls at least 70 calls per shift

Resolve customer complaints, schedule and cancel appointments as needed.

• Collaborate with teams