Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARIO LANGE

Miami,FL

Summary

Fluent in Spanish, English, and Italian, with extensive customer service experience and leadership skills, ready to excel in a Cabin Crew Member role. Proven adaptability and problem-solving abilities enhance service standards and team collaboration. Eager to contribute communication skills and fast learning capabilities to support and grow within a dynamic airline environment.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Ultra Aviation (Qatar Airways)
07.2024 - Current
  • Assist passengers with check-in, travel documents, and baggage processing.
  • Provide support in arrivals and departure areas at Miami International Airport.
  • Maintain high standards of customer service and operational efficiency.

Back Up QB Floor Health

Amazon
04.2021 - 07.2024
  • Supervised floor operations and associate assignments in critical functions.
  • Monitored backend logistics software (MMA, SCADA) for workflow optimization.
  • Ensured smooth functioning of shift operations and assisted in team direction.

Team Leader Beach & Pool

FirstService Residential
09.2018 - 04.2021
  • Oversaw planning, scheduling, and staffing for beach and pool services.
  • Ensured compliance with safety policies and coordinated with multiple departments.
  • Maintained customer satisfaction and operational excellence at the facility.

Education

Web Developer -

Ironhack
01.2021

High school equivalent - Transport and Logistic

Technical Institute
01.2016

Skills

  • Team Leadership & Collaboration
  • Customer Service & Communication
  • Problem Solving & Critical Thinking
  • Fast Learner & Adaptive
  • Computer Proficiency
  • Conflict Resolution
  • Logistics & Operations Management

Languages

Spanish
Native or Bilingual
Italian
Native or Bilingual
English
Full Professional

Timeline

Customer Service Agent

Ultra Aviation (Qatar Airways)
07.2024 - Current

Back Up QB Floor Health

Amazon
04.2021 - 07.2024

Team Leader Beach & Pool

FirstService Residential
09.2018 - 04.2021

High school equivalent - Transport and Logistic

Technical Institute

Web Developer -

Ironhack

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