Open To Work
Crystal Allen
Houlka,MS
Summary
Detail-oriented and organized professional with a solid foundation in customer service, office coordination, and client relations. Expertise in managing schedules, safeguarding confidential information, and supporting daily administrative operations enhances overall efficiency. Proficient in leveraging Microsoft Office Suite and CRM systems to optimize workflows, maintain accurate records, and boost team productivity. Recognized for strong communication skills, ability to manage multiple priorities, and delivering exceptional support in dynamic environments while fostering a collaborative team spirit.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Agent
IQOR
Tupelo, MS
05.2021 - 07.2025
- Provided technical support and troubleshooting for DIRECTV equipment.
- Escalate issues as necessary.
- Processed customer orders accurately using CRM software to ensure timely fulfillment.
- Managed high-volume inbound customer calls, delivering solutions while adhering to company policies, and de-escalated complex customer concerns, while maintaining a calm and friendly demeanor.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Consistently recognized as a top performer and entrusted with team leadership roles.
- Resolved customer inquiries and issues through effective communication and active listening techniques.
Client Service Professional
H&R Block
Pontotoc, MS
12.2020 - 04.2021
- Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
- Developed customized strategies tailored to individual client needs, ensuring optimal results.
- Updated client data and scheduled appointments, consistently delivering exceptional service to foster long-term client relationships.
- Delivered exceptional client service by addressing inquiries and resolving issues efficiently.
Account Manager
Relentless Acquisition Solutions
Tupelo, MS
03.2020 - 07.2020
- Trained in scheduling, interviewing, and supporting sales initiatives to drive team performance.
- Developed comprehensive knowledge of products to effectively upsell and cross-sell to clients.
- Oversaw operations during the company's relocation, ensuring seamless transitions.
- Consistently surpassed a weekly target of five applications, resulting in a promotion within two months.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
Customer Account Representative
Rent-A-Center
Tupelo, MS
07.2017 - 03.2020
- Conducted collection calls and field visits, delivered merchandise, and ensured showroom organization.
- Processed payments, updated account information, and introduced new products to clients effectively.
- Cultivated customer trust through a consultative sales approach to drive overall sales performance.
- Resolved customer inquiries, enhancing satisfaction and retention rates.
- Managed customer accounts, ensuring accurate billing and timely payments.
Customer Service Representative
Aaron's
Tupelo, MS
01.2016 - 07.2017
- Maintained an up-to-date knowledge of promotions, policies, and security practices.
- Organized the showroom, and provided frontline customer support.
- Conducted outbound calls to gather account details and managed incoming calls, facilitating transactions, and assisting with inventory scanning.
- Developed relationships that encouraged repeat business and managed account setup activities.
- Facilitated account transfers seamlessly during Rent-A-Center’s acquisition of Aaron’s.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed customer accounts, ensuring accurate information and timely updates.
Shift Manager
Hardee's
Pontotoc, MS
09.2006 - 01.2016
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff on best practices for customer service and food safety protocols.
- Implemented inventory management processes, reducing waste, optimizing stock levels, and assisted with billing processes.
- Coordinated staff schedules to align with peak business hours, enhancing operational efficiency, and oversaw cash intake.
- Executed opening, closing, and shift change procedures to maintain daily operational standards.
- Maintained composure and professionalism in high-pressure situations, adeptly resolving conflicts and diffusing tense interactions.
Federal Work Study Student
Eula Dees Memorial Library
Booneville, MS
06.2006 - 06.2006
- Maintained organization of library materials, ensuring efficient access for visitors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Business Administration - Marketing
Mississippi State University
Starkville, MS12-2024
Associate of Arts - General Business Administration
Northeast Mississippi Community College
Booneville, MS05-2008
Skills
- Account Management
- Call Center
- Marketing and Sales
- Office Administration & Organization
- Microsoft Office Suite
- Data Entry & Recordkeeping
- Scheduling & Calendar Management
- Customer Service & Client Relations
- Written & Verbal Communication
- CRM Systems & Technical Support
- Problem-Solving & Multitasking
- Team Leadership & Collaboration
Certification
- ServSafe Certificate
- Hardee’s, Pontotoc, MS
- 02/2013
Activities and Awards
Northeast Gospel Choir, Booneville, MS, Campus Activities Board, Starkville, MS, Campus Creations Outstanding Member, Starkville, MS, Most Helpful, IQOR
Work Preference
Work Type
Full TimeInternshipPart TimeLocation Preference
On-SiteRemoteHybridTimeline
Customer Service Agent
IQOR
05.2021 - 07.2025
Client Service Professional
H&R Block
12.2020 - 04.2021
Account Manager
Relentless Acquisition Solutions
03.2020 - 07.2020
Customer Account Representative
Rent-A-Center
07.2017 - 03.2020
Customer Service Representative
Aaron's
01.2016 - 07.2017
Shift Manager
Hardee's
09.2006 - 01.2016
Federal Work Study Student
Eula Dees Memorial Library
06.2006 - 06.2006
Associate of Arts - General Business Administration
Northeast Mississippi Community College
Bachelor of Business Administration - Marketing
Mississippi State University