Mario Leon
Long Beach,CA
Summary
Motivated and reliable public-sector professional with over four years of experience in administrative, analytical, and customer service functions within California state agencies. Strong organizational, documentation, and communication skills facilitate effective record management, comprehensive report preparation, and support for daily operations in fast-paced environments. Proven adaptability and ability to thrive in dynamic settings while maintaining a focus on quality service delivery. Eager to leverage transferable skills in a new professional opportunity that fosters growth and impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensing Program Analyst (LPA)
CA Dept. of Social Services
09.2022 - Current
- Perform analytical and technical work related to the licensing of Adult and Senior care facilities (ARF, ARFPSHN, RCFE). Evaluate applications and assess results to determine eligibility and acceptance.
- Conduct interviews during site visits and complaint investigations and document findings in written reports.
- Perform a blend of administrative, documentation, and analytical duties in a regulated public-sector environment.
- Prepare, type, edit, and finalize reports, correspondence, and inspection documentation, ensuring accuracy, clarity, and compliance with established procedures.
- Respond to inquiries from the public, licensees, and partner agencies by phone, email, and written communication; provide standard information or route matters appropriately.
- Organize schedules, field assignments, and deadlines; coordinate communication with supervisors and team members.
- Attend meetings to maintain understanding of California laws, regulations, and licensing requirements to complete accurate and effective facility reviews. Assist other LPAs as requested.
Office Technician
CA Dept. of Developmental Service
04.2022 - 08.2022
- Answer incoming calls to the facility and place outgoing calls.
- Distribute keys to facility personnel. Responds as a receptionist providing information and directions to the public and staff.
- Perform other routine office clerical tasks such as typing and filing documents, sending and receiving fax messages, maintaining office files and updating daily activities in logbook.
Clerk
CA Dept. of Social Service
09.2021 - 04.2022
- Answer the phone to provide routine information or lead callers to public information regarding their inquiries via CDSS.CA.GOV.
- Maintain facility files according to established procedures.
- Process incoming and outgoing mail. Open, sort, stamp and distribute mail to physical analysts’ mailbox or proper location regarding association/disassociation in relation to facilities’ roster.
- Organize sensitive and confidential information through scanning and moving files to proper network folder, depending on Licensing Program Analysts’ code listed in Licensing Incident Statement application.
- Sort and file Centralized Application Bureau applications in proper hard-copy tabs according to proven guidelines.
English Teacher
ABC English Center
11.2015 - 02.2020
- Full-time ESL teacher teaching and managing large classrooms of 35+ students at multiple public schools. Student ages ranged from 7 to 50+, with diverse backgrounds and abilities in learning English.
- Prepared coursework/tests following the schools’ syllabus 2 weeks ahead. Excellent time management in order to arrive in classes on time; along with well-prepared classroom activities which are designed to nurture the students’ oral and written English communication and comprehension skills, critical thinking, and problem-solving skills.
- Develop stable, solid, and friendly relationships with students and schools to understand their needs and help them to improve their English.
- Provided consultation and counseling sessions for students and their parents for the purposes of finding ways to further improve their learning progress after their performance results have been thoroughly evaluated.
Education
Bachelor of Arts - Anthropology
California State University-Long Beach
Long Beach12-2013
Skills
- File & records management
- Policy analysis & legal research
- Data interpretation & investigative techniques
- Document processing, typing, & reporting
- Multitasking & time management
- Excellent communication & public contact
- Data entry & database maintenance
- Administrative & office support
- Proficient in Outlook, Word, & Excel
Certification
- Certified typing at 58 wpm
Timeline
Licensing Program Analyst (LPA)
CA Dept. of Social Services
09.2022 - Current
Office Technician
CA Dept. of Developmental Service
04.2022 - 08.2022
Clerk
CA Dept. of Social Service
09.2021 - 04.2022
English Teacher
ABC English Center
11.2015 - 02.2020
Bachelor of Arts - Anthropology
California State University-Long Beach