Mario Lucero
El Paso,TX
Summary
Accomplished professional with a proven track record in customer service and time management, honed across roles at Linde Gas and Airgas. Excelled in maintaining safety standards and enhancing customer loyalty through effective problem-solving and teamwork. Skilled in multitasking and driving operational efficiency, consistently achieving targets.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sales Associate
Linde Gas
El Paso, TX
12.2003 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
CDL Truck Driver
Westair Gas
El Paso, TX
06.2003 - 09.2006
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Coordinated with warehouse personnel to ensure secure handling of cargo throughout the transportation process.
- Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.
Truck Driver
Airgas
El Paso, TX
11.1993 - 04.2003
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Education
Associate Of Business Administration -
EPCC
El Paso, TXSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
Certification
Torch and regulator repair
Welding Machine repair (Licoln)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Linde Gas
12.2003 - Current
CDL Truck Driver
Westair Gas
06.2003 - 09.2006
Truck Driver
Airgas
11.1993 - 04.2003
Associate Of Business Administration -
EPCC