Mario McGowan
San Angelo,TX
Summary
Driven customer service professional with proven expertise in handling high-stress situations and enhancing customer satisfaction, demonstrated during tenure at Love's Travel Stops & Country Stores Inc. Excelled in active listening and problem resolution, achieving increased loyalty and positive feedback. Skilled in customer service and maintaining patience, ensuring reliability and punctuality in all interactions.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
7/11 Convenience Store
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Love's Travel Stops & Country Stores Inc.
10.2015 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Criminal Justice
Navarro College
Corsicana, TX05.1990
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
I enjoy promoting a TRULY reliable and meaningful service
Whenever anyone is satisfied with a service provided, they will promote the service as well. Being happy and/or satisfied is a good thing.
Timeline
Customer Service Cashier
7/11 Convenience Store
04.2024 - Current
Customer Service Representative
Love's Travel Stops & Country Stores Inc.
10.2015 - 05.2023
No Degree - Criminal Justice
Navarro College