Mario Ortega
Moorefield Station,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Multilingual customer service professional with advanced linguistic abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
2025
2025
years of professional experience
Work History
Customer Service Manager
DICAMCOR
Guayaquil
11.2004 - 10.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Manager of Business Development and Sales
DICAMCOR
Guayaquil
- Developed and implemented effective strategies to expand customer base and increase sales.
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
- Organized business development initiatives such as trade shows, conferences, seminars, workshops and other events.
Education
Bachelor of Science - Cyber Security
George Mason University
Fairfax, VA12-2026
Associate of Science - Cyber Security
Northern Virginia Community College
Annandale, VA12-2021
High School Diploma -
New Life in Christ
GuayaquilSkills
- Staffing coordination
- Training and mentoring
- Metric tracking
- Complaint resolution
- Client relations and retention
- Customer-focused
- Focused on customer satisfaction
- Persuasive
Timeline
Customer Service Manager
DICAMCOR
11.2004 - 10.2024
Manager of Business Development and Sales
DICAMCOR
Bachelor of Science - Cyber Security
George Mason University
Associate of Science - Cyber Security
Northern Virginia Community College
High School Diploma -
New Life in Christ
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