Mario Pereira
Rocklin,CA
Summary
Hardworking production leader able to motivate employees to meet challenging demands. Work well under pressure to solve and prevent production problems. Safety-driven, detail-oriented and focused on continuous improvement.
Overview
6
6
years of professional experience
Work History
Shift Manager
Woodstock's Pizza
Chico, CA
10.2021 - 04.2024
- Reduced operational and interpersonal conflicts during shifts through effective planning
- Met strict quality standards, continuously monitoring food handling and safety
- Coordinated fast, accurate service delivery to customers as head of shift
- Maintained high performance levels by successfully training, monitoring and motivating shift employees
- Motivated employees using strategic leadership style
- Handled escalated customer issues to maintain customer satisfaction levels
- Completed opening or closing duties depending on assigned shift times
- Trained new employees on company policies, procedures, and job responsibilities
- Monitored employee performance and provided constructive feedback for improvement
- Managed cash registers, balanced drawers, and prepared bank deposits
- Maintained quality levels with quick corrections of identified production roadblocks.
Bartender
Woodstock's Pizza
Chico, CA
10.2021 - 04.2024
- Maintained thorough understanding of ingredients and preparation of menu items
- Used beer, wine and cocktail knowledge to make recommendations
- Cleaned, organized and replenished supplies to maintain bar appearance
- Used proper pour methods to reduce waste and spills
- Set up and maintain appropriate stock levels for bar
- Promoted warm, fun atmosphere for guests and team members
- Greeted guests to provide warm welcome and promote good customer service
- Checked identification before serving alcohol to comply with state and federal laws
- Exceeded customer service expectations to earn positive feedback
- Operated POS systems and managed bar tabs to track revenue
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Utilized bartending tools and equipment effectively to create visually appealing drinks
- Developed rapport with customers through friendly conversation and attentiveness to their needs
- Assisted in training new bartenders on proper techniques and procedures related to the job
- Prepared various alcoholic and non-alcoholic beverages for patrons.
Associate
Sourdough and Co.
07.2018 - 11.2020
- Demonstrated positive approach to daily operational tasks
- Worked with team members to accomplish tasks and meet targets
- Wiped and sanitized shelves, counters and displays to maintain store and office cleanliness
- Managed multiple tasks simultaneously while maintaining attention to detail
- Developed and maintained high levels of knowledge of company products, promotions, and store sales functions
- Welcomed and professionally engaged guests to meet guest expectations and properly represent brand image
- Developed and maintained relationships with clients and vendors
- Managed cash registers, balanced drawers, and prepared bank deposits.
Education
High School -
Lincoln High School
05.2018
Skills
- Inventory Control
- Staff Development
- Organizational skills
- Process improvement
- Cash Handling
- Effective communication
- Flexible Schedule
- Staff motivation
- Training and mentoring
- Employee Training
- Task prioritization
- Compliance understanding
- Energetic and Enthusiastic
- Decision-Making
- Customer service focus
- Interpersonal Skills
- Analytical thinking
- Shift leadership
- Problem-solving abilities
- Conflict resolution
- Relationship Building
- Industry knowledge
- Attention to detail
- Operations Management
References
References available upon request.
Timeline
Shift Manager
Woodstock's Pizza
10.2021 - 04.2024
Bartender
Woodstock's Pizza
10.2021 - 04.2024
Associate
Sourdough and Co.
07.2018 - 11.2020
High School -
Lincoln High School
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