Mario Perez
Lehigh Acres,FL
Summary
Experienced customer service provider dedicated to delivering exceptional care, seeking a position in the healthcare field. Possessing a college degree, I am eager to leverage my educational background and pursue an entry-level role to develop skills in patient care provision. I am a motivated nursing student determined to advance my knowledge and contribute to patient well-being in a healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Representative
Lee Memorial Hospital
02.2024 - Current
- Actively contributing to a positive team environment.
- Successfully resolved guest complaints or conflicts.
- Achieved consistently high customer satisfaction through problem-solving and personalized guest interactions.
- Implementing new and current department policies to provide adequate customer-centered experience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Pawn Broker Associate
Capital Pawn
04.2019 - 12.2023
- Assisted customers with pawning and selling items, providing excellent customer service.
- Evaluated the value of items and negotiated fair prices with customers.
- Maintained accurate records and documentation of transactions.
- Managed inventory, organized merchandise, and ensured store cleanliness.
- Collaborated with team members to meet sales and revenue targets.
Education
Associate of Arts Degree -
Florida Southwestern State College
Fort Myers, FLSkills
- Customer service and interpersonal skills
- Attention to detail and high focus
- Inventory management and organization
- Strong communication and negotiation abilities
- Record-keeping and documentation
- Guest accommodations
References
- Davida Kester, Guest Service Manager at Lee Memorial Hospital, (239)-343-2421, davida.kester@leehealth.org
- Melitsa Fuentes, Store General Manager at Capital Pawn, (239)-303-1680, fcp3267@firstcash.com
- Victor Bermudez, Assistant Manager at Capital Pawn, (239)-826-9511
- Ashley Faz, Patient Care Coordinator, (863)-517-4293, ashleyfaz50@gmail.com
Certification
- BLS Provider
Languages
Spanish
Native or Bilingual
Timeline
Guest Services Representative
Lee Memorial Hospital
02.2024 - Current
Pawn Broker Associate
Capital Pawn
04.2019 - 12.2023
Associate of Arts Degree -
Florida Southwestern State College
Similar Profiles
Joseph WelvaertJoseph Welvaert
Director of Care Management at Lee Health System – Lee Memorial HospitalDirector of Care Management at Lee Health System – Lee Memorial Hospital
Kevin JonesKevin Jones
Lead Nuclear Medicine Technologist at Lee Health - Lee Memorial HospitalLead Nuclear Medicine Technologist at Lee Health - Lee Memorial Hospital
Rachel ManeRachel Mane
Cardiac Monitor Technician at Lee Health - Lee Memorial HospitalCardiac Monitor Technician at Lee Health - Lee Memorial Hospital
Karen DillonKaren Dillon
Director, Sr. Manager & Manager, Accounts Payable, at Child Development Schools, IncDirector, Sr. Manager & Manager, Accounts Payable, at Child Development Schools, Inc
Miss Tarlande DerismondMiss Tarlande Derismond
Head Dishwasher at South Fork GrillHead Dishwasher at South Fork Grill