MARIO RODRIGUEZ GARCIA

Compassionate and dedicated individual with a strong foundation in clinical care, patient advocacy, and healthcare practices. Leveraging prior experience as a medical student, I bring a deep understanding of medical terminology, patient assessments, and treatment protocols, combined with practical nursing skills. Adept at delivering high-quality patient care in fast-paced environments while maintaining a focus on empathy and communication. Possessing a background in customer service and billing, I offer a unique ability to navigate patient interactions effectively and manage administrative tasks. Eager to apply my medical knowledge, nursing expertise, and interpersonal skills to contribute to a healthcare team dedicated to providing exceptional patient outcomes.

• Provided exceptional customer service, resolving complex insurance queries and fostering client relationships.
• Streamlined communication processes, enhancing team efficiency.
• Managed front desk operations, fostering a welcoming environment.
• Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
• Maintained meticulous patient records and efficiently handled insurance verifications, ensuring accurate documentation and smooth billing processes.
• Streamlined billing processes, ensuring accuracy and timely reimbursement.
• Analyzed claim data to identify trends and optimize revenue cycle management.
• Drove financial performance by resolving complex billing issues.
• Implemented efficient workflows, reducing claim rejections and accelerating payment collection.
• Liaised with healthcare providers and insurance companies to resolve discrepancies.
• Fostered positive relationships to enhance billing outcomes and patient satisfaction.

• English, Fluent
• Spanish, Native

786-458-1043

• BLS- American Heart Association