Summary
Overview
Work History
Skills
Timeline
Generic

Mario Salcedo

Santa Clarita,CA

Summary

Over 40 years in banking and dedicated customer service with a strong focus on empathy, problem-solving, and active listening. Proven track record in enhancing customer satisfaction and loyalty through effective issue resolution.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Contractors Wardrobe
Santa Clarita, CA
10.2021 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Utilized CRM software to track customer interactions, ensuring accurate record-keeping and follow-ups.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Lamps Plus
Chatsworth, CA
09.2013 - 10.2021
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Top Finance Company
Chatsworth, CA
10.2012 - 08.2013
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
  • Investigated and resolved customer inquiries and complaints quickly.

Skills

  • Customer service
  • Data entry
  • Critical thinking
  • Active listening

Timeline

Customer Service Representative

Contractors Wardrobe
10.2021 - Current

Customer Service Representative

Lamps Plus
09.2013 - 10.2021

Customer Service Representative

Top Finance Company
10.2012 - 08.2013
Mario Salcedo