Over 40 years in banking and dedicated customer service with a strong focus on empathy, problem-solving, and active listening. Proven track record in enhancing customer satisfaction and loyalty through effective issue resolution.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Contractors Wardrobe
Santa Clarita, CA
10.2021 - Current
Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Utilized CRM software to track customer interactions, ensuring accurate record-keeping and follow-ups.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Lamps Plus
Chatsworth, CA
09.2013 - 10.2021
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Top Finance Company
Chatsworth, CA
10.2012 - 08.2013
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
Investigated and resolved customer inquiries and complaints quickly.