Mario Soto
Santa Maria,CA
Summary
Dynamic leader with proven expertise in staff management and cash handling, honed at Starbucks and Coelho Academy of Music. Excelled in boosting customer satisfaction and student retention through innovative solutions and engaging instruction. Skilled in employee training and workplace safety, demonstrating a strong blend of hard and soft skills to drive business growth.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2018 - 10.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Private Music Instructor
Coelho Academy of Music
08.2018 - 03.2020
- Planned and prepared individual music lessons to support student needs.
- Developed well-rounded musicianship skills by incorporating music theory lessons into instrumental instruction sessions.
- Boosted student confidence in live performances by organizing recitals and offering constructive feedback on stage presence techniques.
- Increased student retention and satisfaction by providing engaging, one-on-one instruction for various instruments.
Sales Associate Specialist
Coelho Academy of Music
08.2014 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Education
High School Diploma -
Pioneer Valley High
Santa Maria, CA06-2015
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Supervisor
Starbucks
08.2018 - 10.2024
Private Music Instructor
Coelho Academy of Music
08.2018 - 03.2020
Sales Associate Specialist
Coelho Academy of Music
08.2014 - 03.2020
High School Diploma -
Pioneer Valley High
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