Mario TUCKER
Minooka,Illinois
Summary
Distribution Services Supervisor at CDW with expertise in team leadership and customer service. Proven track record in troubleshooting networks and enhancing operational efficiency, leading to increased team performance and customer satisfaction. Focused on fostering collaboration and achieving measurable results in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Distribution Services Supervisor
CDW
Vernon Hills, USA
02.2020 - Current
- Manage the activities performed within the Configuration Center, including day-to-day operations, adherence to procedures, workflow assignments, and communications with Sales.
- Oversee a team of coworkers, which includes coaching, development, and performance management.
- Meet with coworkers to communicate department and company information, provide guidance to coworkers and maintain coworker programs and policies.
- Ensure that all quality processes are followed, communicate with customers and Sales on configuration orders, and strive to provide customers with the highest level of customer service.
Configuration Supervisor
CDW
Vernon Hills, USA
12.2016 - 02.2020
- Manage the activities performed within the Configuration Center, including day-to-day operations, adherence to procedures, workflow assignments, and communications with Sales.
- Oversee a team of coworkers which includes coaching, development and performance management.
- Meet with coworkers to communicate department and company information, provide guidance to coworkers and maintain coworker programs and policies.
- Ensure that all quality processes are followed, communicate with customers and Sales on configuration orders, and strive to provide customers with the highest level of customer service.
Team Leader
CDW
Vernon Hills, USA
07.2014 - 12.2016
- Managed team of 5 to 8 technicians, doing basic managerial duties, delegating tasks, training new coworkers and team leaders and running projects.
- Performed quality checks and verified all imaging before shipping.
BTC Repair Technician
CDW
Vernon Hills, USA
11.2010 - 07.2014
- Oversaw the daily performance of computer services, including diagnosing, parts installation, OS restoration, Imaging, and Data Transfers.
- Performed desktop and laptop repairs for multiple manufacturers including Apple, HP, Toshiba and Lenovo systems.
- Performed quality checks on orders prior to invoicing and managing daily reports.
- Team leader responsibilities
- Managerial duties
- Presentation
- Customer Walkthrough
- Running Projects
Education
Full Stack Network Engineering Program and a Cyber Security Associate program - Full-Stack Network Engineering Or Cyber Security
NexGenT
Phoenix, AZ06.2025
Skills
- Network troubleshooting
- Problem solving
- Team collaboration
- Customer service
- Warehouse operations
- Technical support
- Troubleshooting
- Team leadership
Awards
- A+ CompTIA certified
- Network+ CompTIA certified
- Lean Sigma Six Yellow Belt certified
- Change Management Certification
Certification
- A+ CompTIA certified
- Network+ CompTIA certified
- Lean Sigma Six Yellow Belt certified
- Change Management Certification
Timeline
Distribution Services Supervisor
CDW
02.2020 - Current
Configuration Supervisor
CDW
12.2016 - 02.2020
Team Leader
CDW
07.2014 - 12.2016
BTC Repair Technician
CDW
11.2010 - 07.2014
Full Stack Network Engineering Program and a Cyber Security Associate program - Full-Stack Network Engineering Or Cyber Security
NexGenT
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