Strategic Account Manager experienced in managing key accounts and developing impactful account plans. Achieved enhanced customer satisfaction through effective communication, problem resolution, and strategic relationship management. Focused on delivering results that drive business success and contribute to organizational growth.
Work History
Strategic Account Manager
1 Year
Consolidated Containments | 08.2025 - 08.2026
Developed strategic account plans to align services with client objectives and enhance retention.
Managed key client accounts, ensuring satisfaction through effective communication and problem resolution.
Collaborated with cross-functional teams to deliver tailored solutions that meet customer needs.
Analyzed market trends to identify growth opportunities within assigned accounts.
Strategic Account Manager
2 Years 10 Months
Mansfield Service Partners | 08.2022 - 06.2025
Facilitated regular account reviews to track progress and address potential issues proactively.
Assisted in negotiating contract terms, fostering long-term partnerships with clients.
Contributed to sales forecasting by gathering data on account performance and market conditions.
Provided support in utilizing CRM systems for maintaining accurate client records and interactions.
Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
Field Service Specialist
11 Years 9 Months
Baker Hughes Inc | 02.2010 - 11.2021
Diagnosed and resolved equipment malfunctions to ensure optimal performance in field operations.
Conducted routine maintenance and inspections on complex machinery, enhancing operational reliability.
Collaborated with cross-functional teams to improve service delivery processes and customer satisfaction.
Delivered technical training sessions for junior technicians, fostering skill development and knowledge transfer.
Education
High School Diploma
Midland Robert E. Lee High School | Midland, TX | 03.1995