Mario Valenciana
El Paso,TX
Summary
Adept at driving sales and enhancing customer satisfaction, my tenure at Verizon Wireless exemplifies my ability to exceed targets through persuasive negotiations and in-depth product knowledge. Recognized for outstanding salesmanship and staff training abilities, I consistently leverage my skills to achieve top performer status, demonstrating a commitment to excellence and a proactive approach to client engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Representative
Verizon Wireless
09.2023 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Exceeded sales targets through effective planning and goal setting.
Sales Representative
Charter Spectrum
05.2022 - 06.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Associate
ATT
09.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
Asisstant Project Manager
Augustin Framing
04.2016 - 09.2021
- Assisted superintendents with project production, scheduling & estimatin
- Experience includes safety: quality control; supervising employee and subcontractor work performance
- Cordinated with City and Government officials for scheduling and inspections reports
- Worked directly with architects and engineers to implement and troubleshoot projects
- Full turn key soulutions
- Inspect and review projects to monitor compliance with building and safetl codes and regulations
- Plan, schedule, or coordinate construction project activities to meet deadlines
Sales Representative
Xerox Company
08.2015 - 03.2016
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Recommend products to customers, based on customers' needs and interests
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Customer Service/Retail Sales Representative
Full Beauty
12.2014 - 06.2015
- Converse with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Sales Representative
Cricket Wireless
09.2013 - 11.2014
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Carpenter
Chito’s Home Remodleing
07.2006 - 08.2013
- Follow established safety rules and regulations and maintain a safe and clean environment
- Study specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required
- Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge
- Shape or cut materials to specified measurements, using hand tools, machines, or power saws
- Install structures or fixtures, such as windows, frames, floorings, trim, or hardware, using carpenters' hand or power tools
- Find occupations related to multiple tasks
- All 26 displayed
Education
High School Diploma -
Horizon High School
El Paso, TX05.2009
Skills
- Persuasive Negotiations
- Microsoft Outlook
- Salesmanship
- Inbound Call Management
- Cash Handling
- Contract Negotiation
- Product Knowledge
- Safety Protocols
- Staff Training
- Managing Subcontractors
- Performance Evaluations
Certification
- Phlebotomy Certificate
- Life and Casualty Insurance License
- Real Estate License
Accomplishments
- Ranked top 3 sales representative in the Verizon Wireless El Paso region for 2024.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Verizon Wireless
09.2023 - 09.2024
Sales Representative
Charter Spectrum
05.2022 - 06.2023
Sales Associate
ATT
09.2021 - 05.2022
Asisstant Project Manager
Augustin Framing
04.2016 - 09.2021
Sales Representative
Xerox Company
08.2015 - 03.2016
Customer Service/Retail Sales Representative
Full Beauty
12.2014 - 06.2015
Sales Representative
Cricket Wireless
09.2013 - 11.2014
Carpenter
Chito’s Home Remodleing
07.2006 - 08.2013
High School Diploma -
Horizon High School
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Heroad MederickHeroad Mederick
Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
Raymond E. Salazar Jr.Raymond E. Salazar Jr.
Business Office Specialist at Rio Vista Behavioral HealthBusiness Office Specialist at Rio Vista Behavioral Health