Dynamic IT leader with a proven track record at McCormick Paint Works Company, excelling in IT management and technical support. Successfully managed large-scale projects, ensuring operational efficiency. Known for exceptional communication, attention to detail, reliability and adaptability, and excellent time management with swift capacity to learn and apply new skills.
Overview
42
42
years of professional experience
Work History
Director of Information Technology
McCormick Paint Works Company
07.1987 - 01.2020
Implemented an effective data backup and disaster recovery plan.
Documented and analyzed processes and procedures and adhered to regulatory guidance.
Developed and implemented technical application support and information technology policies and procedures.
Oversaw the selection, implementation, and integration of new enterprise software applications.
Successfully managed large-scale IT projects from inception through completion.
Managed technology vendor relationships effectively, ensuring timely delivery of products and services.
Deployed, monitored and maintained system installation, upgrades and network integration.
Managed life cycle replacement of hardware and software.
Coordinated secure system access of users to various department systems and platforms.
IT Specialist
Embassy of Chile, Office of the Naval Attaché
01.1978 - 07.1987
Configured hardware, devices, and software to set up work stations for employees.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Provided exceptional customer service by promptly addressing problems reported by end users.
Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
Explained technical information in clear terms to promote better understanding for non-technical users.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Patched software and installed new versions to eliminate security problems and protect data.
Installed, configured and maintained computer systems and network connections.
Created user accounts and assigned permissions.
Installed and configured operating systems and applications.
Education
Associate of Arts - Computer Science And Technology / Business Option
Montgomery College
Rockville, MD
01-1984
Skills
Technical support management
IT infrastructure management
IT asset management
IT procurement
Network administration
IT service delivery
IT operations management
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Languages
Spanish
Native or Bilingual
Interests
Soccer, Motorsports, Tennis, Hiking and Biking
Timeline
Director of Information Technology
McCormick Paint Works Company
07.1987 - 01.2020
IT Specialist
Embassy of Chile, Office of the Naval Attaché
01.1978 - 07.1987
Associate of Arts - Computer Science And Technology / Business Option
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