Mario A. Alas
Orlando,FL
Summary
Accomplished server with a proven track record at Walt Disney World Resort, excelling in high-volume dining and exceptional customer service. Skilled in cash handling and POS systems, I significantly increased repeat clientele by anticipating guest preferences and fostering loyalty. Demonstrated reliability and efficiency, ensuring seamless service and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Cocktail Server
Walt Disney World Resort
05.2019 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Server
Golden Corral Buffet And Grill
07.2014 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL06.2017
Skills
- Cash Handling
- Handling large groups
- Alcohol awareness
- Familiarity with POS systems
- High-volume dining
- Speed and Efficiency
- Exceptional customer service
- Menu Memorization
- Efficient multitasking
- Reliability and punctuality
Timeline
Cocktail Server
Walt Disney World Resort
05.2019 - Current
Server
Golden Corral Buffet And Grill
07.2014 - 05.2019
Bachelor of Science - Criminal Justice
University of Central Florida