Marion Copes
Brundidge,AL
Summary
Customer-oriented cashier successful at troubleshooting and handling customer support issues in a timely manner. Energetic cashier with strong time management skills who thrives in a fast-paced, dynamic environment.
Overview
13
13
years of professional experience
Work History
Cashier
Flash Market
1647 US 231 South Troy, Alabama 36079
10.2013 - Current
- Greeted customers promptly.
- Directed customers to store locations.
- Received customer payments.
- Totaled bills and calculated taxes.
- Described products and services in detail.
- Monitored areas for security issues and safety hazards.
- Assisted customers in selecting items based on needs.
- Created attractive displays to promote items.
- Processed customer returns.
- Reported security and service incidents to management.
- Completed purchases using Point of Sale systems.
- Collected and stored coupons.
- Trained new cashiers on procedures, customer service and sales techniques.
Front Desk Clerk
Holiday Inn
Troy, AL
11.2008 - 11.2009
- Reviewed account information and charges with guests during check-out.
- Resolved service-related problems in a timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Cashier
Beeline #610
Troy, AL
11.2007 - 11.2008
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described products and services in detail.
- Received customer payments.
- Monitored areas for security issues and safety hazards.
- Processed customer returns.
- Reported security and service incidents to management.
- Trained new cashiers on procedures, customer service and sales techniques.
Sandwich Artist
Subway
Brundidge, 36010, AL
01.2007 - 11.2007
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Prepared all food orders within a 2-3 minute time frame.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Assembled food orders while maintaining appropriate portion control.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Handled currency and credit transactions quickly and accurately.
Biscuit Maker
Hardee's
Brundidge, AL
02.2006 - 09.2006
- Verified proper portion sizes and consistently attained high food quality standards.
- Led shifts while personally preparing food items and executing requests based on required specifications.
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Education
High School Diploma -
Pike County High School
1997
Bachelor of Science - Healthcare Administration
Ashford University
Clinton, IACurrent
Skills
- Adheres to customer service procedures
- Persuasive speaker
- Strong problem solving aptitude
Timeline
Cashier
Flash Market
10.2013 - Current
Front Desk Clerk
Holiday Inn
11.2008 - 11.2009
Cashier
Beeline #610
11.2007 - 11.2008
Sandwich Artist
Subway
01.2007 - 11.2007
Biscuit Maker
Hardee's
02.2006 - 09.2006
High School Diploma -
Pike County High School
Bachelor of Science - Healthcare Administration
Ashford University
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